The best way to resolve a complaint or problem is to discuss it with your contact person at Randstad. This person is familiar with your situation, can act quickly, and will help to find the best solution. If you still can't resolve it together or if you prefer to discuss the situation with someone else, there are several other options available.
the complaints line
Do you have a complaint or problem that you couldn't resolve with your contact person at Randstad? If so, use this form to submit a report to the complaints line. This central helpdesk for Randstad Netherlands handles complaints received by phone, post or email. We will carefully register your report and guide you through the entire process, from submission to resolution.
Do you need help filling out the form? Let us know via the phone number below. Please leave your contact information and we will call you back within 24 hours on working days.
Randstad Nederland
t.a.v. Centraal Meldpunt Klachten
Postbus 12600
1100 AP Amsterdam Zuidoost
Phone: 0800 4000 240
how do we handle your complaint?
Below, you find a step-by-step guide detailing how your complaint is reported, processed, and ultimately resolved.
reporting a complaint
-
step 1: your report is registered
You'll complete the complaint form, getting help from a complaints line employee if necessary. Once you approve the details, the complaint will be officially logged and you'll be notified of the subsequent steps.
-
step 2: informing the manager
Your complaint is immediately sent to the responsible manager. They will then contact you within two working days to swiftly resolve the issue or discuss the necessary next steps.
-
step 3: finalising and closing your complaint
Once the complaint is successfully handled and resolved, the manager finalises the complaint form and returns it to the complaints line for official closure.
If you experience or witness inappropriate behavior such as intimidation, discrimination, or sexual misconduct, you can always discuss it with a confidential counsellor.
The counsellor's role is to provide a safe space to listen and support you as you explore potential actions. The decision and control over the process always remains yours.
Randstad has multiple confidential counsellors who offer a listening ear. As an employee, you can find the contact details for our confidential counsellors in the employee handbook, available via Mijn Randstad.
the integrity line
The procedure for reporting misconduct is our whistleblowing scheme and offers (temporary) employees, clients, and others the possibility to report illegal practices or serious misconduct at or by (an employee of) Randstad. Serious misconduct is defined as: discrimination, sexual or other harassment, fraud, theft, corruption, bribery, cartel formation, misuse of Randstad assets for personal gain, misuse of alcohol or drugs, etc.
This procedure for reporting misconduct is intended as a last resort and offers the possibility to report misconduct anonymously. This procedure can be used if all previously mentioned options yield insufficient results or if there is fear of retaliation.
Misconduct can be reported (anonymously) to an external agency that passes the report on to our internal integrity officer. They will investigate the report and ensure feedback is provided to the person who reported it. The report can be made both by phone and via the internet. The access code below is required for both channels. Clearly state what occurred (who, what, where).
- phone: 0800 773 2587
- or check speakupfeedback.eu
- access code for phone and website: 42100