Supervisor Account Operations

As Supervisor Account Operations, you are the crucial link between Nike, their key customers, and Nike's internal supply chain. You are responsible for building strong relationships with these customers and ensuring that Nike's operational processes (from order management and deliveries to value-added services) perfectly align with their needs and Nike's commercial strategy.

What you bring:

• Demonstrable experience in Account Operations, Supply Chain Management, B2B Customer Service, or a similar commercial-operational role.
• Experience in managing, coaching, or leading a team (in line with the 'Supervisor' title).
• Strong stakeholder management skills and the ability to manage complex customer relationships.
• Excellent understanding of supply chain processes (order management, logistics) and working with KPIs and SLAs.
• Commercial insight and a strategic, proactive mindset.
• Excellent communication skills in English (Dutch is a plus).
• You are a 'troubleshooter' who works in a structured manner in a dynamic environment.

In this role, you will lead both Nike teams and the customer to achieve mutually agreed-upon operational plans. You are the 'voice of the customer' within Nike and use their feedback to continuously improve Nike's own processes and services.

• Relationship Management: You build and maintain sustainable relationships with strategic customers and external partners.
• Process Integration: You lead the process of integrating all operational supply chain areas (such as order management, deliveries) into the overall customer management process.
• Stakeholder Management: You lead internal teams and customers in executing strategic account plans and daily operations.
• Implementation: You coordinate and manage the implementation of new operational services and capabilities with key customers.
• Performance Management: You monitor and manage performance against Service Level Agreements (SLAs), from both Nike's and the customer's perspective.
• Improvement: You act as the 'voice of the customer' to influence and enhance Nike's internal capabilities and service offerings.

You will be based at Nike's inspiring European Headquarters (EHQ) in Hilversum, a dynamic campus that reflects the values of the brand. Nike offers a hybrid working model (3 days in the office, 2 days from home).

• Access to the gym facilities on campus.
• Commuting allowance of € 0,23 per km.
• 25 vacation days if you work 40 hours per week a full year.
• Diverse team.
• Work from home allowance of €5 per day on days you are working from home.
• 8.33% holiday allowance.

Does this vacancy seem like a perfect match for you? Then apply and send us your motivation and resume!

Tessa

intercedent

Questions about this vacancy or position? Please feel free to call or email me!

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