Customer Support Backline Agent - Accounts Receivable

We are looking for a Customer Support Backline Agent for the accounts receivable team of the DHL Shared Service Center in Maastricht. Are you an eager financial professional? Then this position might be a perfect match!

With your experience in the complex customer service field, you know exactly how to relate to customers' problems. You have a passion for genuinely interacting, helping and inspiring customers. Not a single day is the same and that is exactly what you are looking for. With your high level of stress tolerance you thrive in a dynamic environment!

• You have great communications skills;
• You're customer orientated;
• You know how to multitasks and work in a team;
• You have strong IT skills;
• You are eager to learn and result orientated;
• English is the company language;
• You are fluent in: English, Dutch and German or English, Dutch and French or English, Dutch and Italian

As an Customer Support Backline Agent you handle, investigate and resolve customer enquiries in an accurate, professional and timely matter. You provide high customer quality standards and enable effective accounts receivable collection. You also act as a billing and duty related subject matter expert within Accounts Receivables and support resolution of most complex billing and duty /vat related queries involving in customer interactions.

• Resolve customer’s queries in accordance with set DHL standards;
• Promptly and accurately log/ update queries in the ERP system;
• Actively promote self service functionalities and / or ensure customer query is addressed structurally so that it does not re-occur;
• Ensure cross function liaison and handle required billing adjustments;
• Manage customer escalation process when it occurs and take charge of resolution.

What makes DHL great? The People! Each employee’s individual contributions make DHL the #1 Express Delivery and Logistics Company in the world. DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on their business. The corporate culture is about personal commitment – to the business, to each other and to the global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at the DHL finance expertise center in Maastricht, where high-
quality and complex financial services are provided for the region. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages.

• A good salary, bonus incentives and a strong pension scheme;
• A wide range of employee benefits;
• A wide range of training options;
• Personal development;
• Hybrid work.

Do you recognize yourself in this profile? Then apply quickly by clicking on the button below!

Emiel & Stephanie

Randstad Customer Contact

We work for Randstad Customer Contact, a specialization focused on the Customer Service industry.

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