Global Process Delivery Professional

We are looking for a HR professional who is interested in working at Nike European Headquarters in Hilversum.

The Global Process Delivery Professional role is responsible for executing core HR work for the Global Process Delivery function, including monitoring tasks and tickets in Workday and ServiceNow. This role understands the employee lifecycle and its impact on systems and data. The EMEA GPD team specifically handles employee lifecycle events, ensuring Nike employee data is accurate and complete for various events like new hires, leaves, and employee changes. This includes monitoring their ServiceNow queue and meeting performance indicators. A near-term focus for this professional will be on Leaves Administration in several EMEA countries. The role is part of Nike People Solutions and Teammate Experience Delivery teams, collaborating with other HR teams like compensation, payroll, and benefits. It also requires country expertise to ensure local legal compliance.

Who we are looking for:

• Workday/SNOW and systems skills and ability to learn and follow detailed work instructions on complex processes in support of the employee lifecycle.
• EIB basic knowledge and ability to develop in this area to become an area of expertise
• Ability to identify process and system improvements.
• Embodies Nike’s Leadership Defined behaviors and promotes teamwork, recognition, feedback and transparency.
• Ability to anticipate potential issues, understand up and down stream impacts to decisions and build best possible solutions and processes.
• Flexibility to adapt to changing priorities and business needs.

What you'll work on:

• Manage HR tasks and cases in Workday and ServiceNow, including personal data changes, payments, payroll inputs, and leave administration.
• Maintain accurate employee data for local requirements and downstream systems.
• Provide service excellence to employees and HR stakeholders for Leave programs via ServiceNow.
• Own GPD Production Plan audits follow-up and identify data errors.
• Spend most time (90%) on ServiceNow tickets and Workday tasks.
• Seek process and system improvements for efficiency.
• Solve problems independently and contribute solutions to the team.
• Develop GPD knowledge in additional countries and areas.

NIKE EHQ is based on an inspiring campus in Hilversum. A dynamic, energizing place to work that reflects the values and spirit of the brand. Colleagues from all over the world and located in and amongst numerous parks, cycling lanes and running tracks. Nike maintains a hybrid working model, 3 days in the office, 2 days from home.

• Access to the gym facilities on campus;
• Commuting allowance of € 0,23 per km;
• 25 vacation days if you work 40 hours per week a full year;
• Diverse team;
• Work from home allowance of €5 per day on days you are working from home;
• 8.33% holiday allowance.

Vind je dit interessant klinken en wil je graag meer weten? Reageer dan snel!

Tessa Huisman & Loïs Eikens

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