Customer Service Agent

We are looking for an experienced Customer Service Agent for Nike's European headquarters in Hilversum, who can start immediately for 40 hours per week.

Are you:

• Experienced in customer service;
• Fluent in English;
• Familiar with Nike as a brand
• Familiar with retail sector;
• Do you have at least an associate degree or bachelor's degree OR 4+ years of relevant work experience?

What you will do:

• Provide premium customer service experience through professional, timely, and accurate communication and a proactive approach;
• Answer in- coming emails and calls from customers, account team members, and internal partners;
• Ensure orders are accurately received and maintain them for delivery in line with customer expectations;
• Proactively address issues through problem-solving, collaboration, and escalation.

NIKE EHQ is based on an inspiring campus in Hilversum. A dynamic, energizing place to work that reflects the values and spirit of the brand. Colleagues from all over the world and located in and amongst numerous parks, cycling lanes and running tracks. Nike maintains a hybrid working model, 3 days in the office, 2 days from home.

• Access to the gym facilities on campus;
• Commuting allowance of € 0,23 per km;
• 25 vacation days if you work 40 hours per week a full year;
• Diverse team;
• Work from home allowance of €5 per day on days you are working from home (max. 2 days);
• 8.33% holiday allowance.

Kun jij je helemaal vinden in deze vacature? Solliciteer dan en stuur je motivatie en cv naar ons op!

Esmée Buitenhuis en Loïs Eikens

Senior intercedent

Vragen over deze vacature of functie? Aarzel niet om ze aan mij te stellen.

This is how applying for a job is done via Randstad. Find out how we can help you find a job.