Credit Collection Agent

We are looking for a Credit Collection Agent for the Accounts Receivable team. No two days are the same in this dynamic environment. Are you a strong communicator and do you enjoy helping customers? Then this position at the DHL Shared Service Center is perfect for you!

With your customer eccentric way of working, you know exactly how to relate to customers' problems. You aren't afraid of discussion and know how to find the balance between achieving results and building customer relationships. You gather data and exactly pinpoint the information you need. Within the data, you recognize patterns, draw conclusions and come up with an action plan.

• Advanced level of either Dutch-English or French-English;
• Customer Relationship Management;
• You are analytical and love working with data;
• You have basic finance knowledge;
• You know how to multitasks and work in a team;
• You have strong IT skills.

As a credit collector you will manage and coordinate credit collection for an assigned portfolio of customers. You are responsible for efficient cash collection and managing outstanding debt. During all activities, you'll adapt a customer focused approach. A collection doesn't have to be viewed as a battle but rather a customer interaction where you assist the customer to clear their debt and improve overall cashflow. You won't be doing this alone! You are part of a team that is experienced in their line of work and already has established strong relationships with 3rd party suppliers and our customers.

• Actively promote and ensure DHL trading terms and conditions are being met by the customer;
• Resolve reoccurring billing issues;
• Maintain efficient record of collection activities;
• Drive debt collections;
• Monitor credit accounts and limits and report delinquent customers to Team Leader for review and action.

The Shared Service Center employs more than 550 employees, with 40 nationalities, who speak 34 languages.

Our corporate culture is about personal dedication – to our company, to each other and to our global society. DHL is committed to being a great place to work. Start your career at DHL at our location in DHL Maastricht, DHL Express ’finance expertise center.

• A good salary, bonus incentives and a strong pension scheme;
• A wide range of employee benefits;
• A job in day shifts and no weekends;
• A wide range of training options;
• Hybrid work.

Do you recognize yourself in this profile? Then apply quickly via the button below!

Emiel & Stephanie

Randstad Customer Contact

We work for Randstad Customer Contact, a specialization aimed at the customer service industry.

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