Backoffice Agent - Accounts Receivable

We are looking for a new Query Handling Agent for the Accounts Receivable team. No two days are the same in this dynamic environment. Are you a strong communicator and do you enjoy helping customers? Then this position at the DHL Shared Service Center is perfect for you!

Thanks to your experience with complex customer queries, you understand customer problems and know exactly how to address them. You're passionate about customer contact and driven by the desire to help and inspire customers. You're looking for a dynamic environment where no two days are the same and where your high stress tolerance can truly shine.

• You have strong communication skills in the language combination below;
• Fluent in English, French and Italian;
• You are customer oriented;
• You know how to multitask and like to work in a team;
• You have strong IT skills;
• You are eager to learn;
• You work result-oriented.

As Agent Query Handling you are responsible for the accurate, professional and timely handling of customer questions. You research and solve them, always meeting the quality standards of our customers.

You are also an expert in billing and customs matters within the department. You help to find solutions to the most complex questions and thus contribute to the effective settlement of debtor cases.

• Solve customer inquiries in accordance with DHL standards;
• Log/update questions in ERP system quickly and accurately;
• Promote self service functionalities actively and/or ensure that customer questions are addressed structurally so that they do not recur;
• Ensure cross-function connection and ensure the required billing adjustments;
• Manage customers' escalation process and take charge of the solution.

The Shared Service Center employs more than 550 employees, with 40 nationalities, who speak 34 languages.

Our corporate culture is about personal dedication – to our company, to each other and to our global society. DHL is committed to being a great place to work. Start your career at DHL at our location in DHL Maastricht, DHL Express ’finance expertise center.

• A good salary, bonus incentives and a strong pension scheme;
• A wide range of employee benefits;
• A job in day shifts and no weekends;
• A wide range of training options;
• Hybrid work.

Do you recognize yourself in this profile? Then apply quickly via the button below!

Emiel & Stephanie

Randstad Customer Contact

We work for Randstad Customer Contact, a specialization aimed at the customer service industry.

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