Operational Support Specialist - English - Hybrid

Are you an organized and detail-oriented individual with a passion for providing exceptional customer service? As an Operational Support Specialist, you will play a vital role in supporting the Customer Support North team. This temporary position is a fantastic opportunity to contribute to a dynamic environment and gain valuable experience. You will be the go-to person for handling customer inquiries and complaints related to recent pricing structure changes, ensuring each interaction is efficient and professional.

We're looking for someone with a customer-centric approach and exceptional communication skills. As an Operational Support Specialist, you will be handling a high volume of inquiries, so efficiency and accuracy are key

• Excellent verbal and written communication skills
• Proven ability to handle customer complaints and resolve issues effectively
• Experience with CRM systems (SAP, SFDC, etc.) is a plus
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

As an Operational Support Specialist, your day will involve a variety of tasks focused on efficiently resolving customer issues. You'll be the first point of contact for many, ensuring a positive experience.

• Handle incoming complaints related to tariff changes and pricing adjustments
• Investigate and resolve customer issues, ensuring customer satisfaction
• Collaborate with internal teams to gather necessary information and provide accurate responses
• Document and track all complaints and resolutions in relevant systems (SAP, SFDC, TrackWise, etc.)
• Adapt to evolving applications and company policies and procedures

You will be working for a leading multinational organisation within Healthcare, Life Sciences and Electronics.

• Supportive and collaborative work environment.
• Opportunities for professional development and growth.
• A company that values its employees and offers a supportive work environment.
• The chance to work on challenging and impactful projects that will make a real difference.

Ready to take on this challenging and rewarding role as an Operational Support Specialist? Apply now and let's talk. We look forward to hearing from you.

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