With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.
what we offer- One year contract with the intention to extend
- Individual development plan
- €2981 gross per month (based on 40 hours per week)
- Multicultural and dynamic work environment
- 32 or 40 hours a week
- Work at the head office in Maastricht (NL)
- Experience in customer service or a similar position is an advantage;
- A healthy dose of human knowledge and excellent communication skills, both spoken and written;
- Excellent knowledge of German, both written and oral, at native level;
- Good knowledge of English, both written and oral;
- The ability to remain calm in difficult customer situations;
- Empathy and a genuine passion to help the customer as best as possible;
- An eye for detail;
- Living in the near area of Maastricht or willing to move (relocation package is possible)
In the Customer Advocacy Team you offer second-line support for customers and represent customer interests within the company. You are the link between customers and Mercedes-Benz, advocating for their needs in Mercedes-Benz products and services. Your goal is to ensure customer satisfaction and build strong customer relationships, contributing to our overall success.
- Main point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels;
- Activities related to information security, information management and privacy assurance;
- Accurate recording of customer interactions, including complaints, solutions provided and feedback;
- A proactive approach to further developing knowledge and skills to offer the customer the best possible solution;
- Active research into the development and promotion of scientific initiatives and programs.
The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.
- Multicultural, dynamic and international working environment;
- Salary of €2981 ,- gross per month based on 40 hours per weeks;
- Comprehensive training of up to 3 months;
- Individual development plan;
- Performance-related annual salary increase;
Do you recognize yourself in this vacancy? Apply quickly by clicking the “Sollicitatie” button below! If you have any questions, please do not hesitate to contact us!