Customer Service Representative

As a Customer Service Representative, you are the face of our company. You are the first point of contact for customer bookings and inquiries, ensuring clear and proactive communication.
With your customer-focused mindset and attention to detail, you help deliver an outstanding client experience. Then a dynamic player in container shipping has the challenge for you!

You're a commercial talent with a "getting things done" mentality. You're results-driven, customer-focused, and work in a structured manner, even in a dynamic environment. You also possess:

• MBO / HBO working and thinking level.
• Proven customer service support experience.
• Excellent communication skills in both Dutch and English.
• Ability to understand and improve end-2-end processes.
• Data-driven approach with experience in Power BI or comparable tools.
• Enjoys working in an informal office environment.
• Hands-on mentality.

Together with a team of experienced colleagues at home and abroad, you'll ensure our customers are more than satisfied! You'll be constantly on the move and actively contribute to our success by:

• Manage the customer service team and daily operations, including booking administration and related tasks.
• Serve as the main contact for customers, proactively communicating schedule changes and handling urgent requests.
• Collaborate closely with internal teams to ensure seamless and reliable service delivery.
• Build and maintain strong relationships with (key) clients, informing and managing booking patterns.
• Ensure data quality by updating customer portals and managing additional costs, addresses, and changes throughout the transport process.

Our Rotterdam headquarters has nearly 50 dedicated colleagues. Our company culture is characterized by the typical Rotterdam mentality: "Stop talking, get things done!" Together, we're committed to achieving our ambitions!

Reageer direct! Of bel ons voor meer informatie!

Larissa Feenstra

senior intercedent

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