Customer Service Rep contributes to business revenues, costs, and service levels by handling the commercial and logistical needs of the customer and securing an uninterrupted Order to Cash process. External customer requirements will have to be evaluated and translated into internal requests, which requires close co-operation with Sales and Supply Chain organization. Customer service Rep needs to ensure timely resolution on customer requests. In addition, participation in projects optimizing Supply Chain processes and driving the team’s Key Performance Indicators that are directly linked to customer satisfaction and our transformation agenda.
How You Can Be the Impact
• Efficient, reliable and cost-effective Customer Service and the complete Orderto-Cash cycle against agreed service levels (e.g. cash generation, complaints, delivery, forecasting, order handling, swaps) for the assigned cluster of customers/products.
• Pro-actively taking actions to secure uninterrupted supply chain processes for the assigned clusters of customers/products.
• Executing and gatekeeping the Order-to-Cash work procedures for his/her area towards all parties involved
• Financial surcharge handling of additional logistical activities towards customers
• Anticipating on disturbances in the assigned area to realize uninterrupted OTC/PTP processes.
• Undertaking ad hoc analyses and take the lead in desired problem solving requiring full overview of the business (“trouble shooting”)
• Roll out, implementation and maintaining e-commerce functionality and integrity in close cooperation with customers.
• Focusing on efficiency, making use of Artificial Intelligence tools to masters the OTC process.
Functie-eisen
• Bachelor level in Business Administration; Supply Chain Management or Logistics.
• Very good command of English language,
• 0-2 years of experience in Customer Service
Competenties
• Strong interpersonal and communication skills.
• Flexibility towards working in multiple teams and new developments.
• Good decision making and problem-solving skills even in case of uncertainty.
• Team player and able to build and maintain professional relations at different levels within and outside our organization.
• Able to perform Order-to-Cash tasks in a hectic environment and being able to prioritize.
• SAP knowledge
• Affinity with and interests in systems & processes
• Conceptual & analytical thinking
Arbeidsvoorwaarden
Known by YACHT
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.
contact
Victoria de Groene
victoria.de.groene@yacht.nl
0621439003
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