Service Desk Engineer

Randstad Digital via Yacht

Are you a technical problem-solver who thrives in a fast-paced, agile environment? We are looking for a motivated Service Desk Engineer to join our 150+ person IS/IT team. This isn't just a "ticket-taking" job—this is a career path. You will start as the first point of contact for our internal users and, as you master our environment, transition into second-line support to tackle complex technical challenges.

Our IT department is at the heart of our digital transformation. We work with international teams, embrace Agile principles, and foster a culture where continuous learning and "failing forward" are encouraged.

Functie-eisen

• Technical Support: Act as the primary point of contact for end-users, resolving technical issues via telephone and our ticketing system.
• Ownership: Manage the lifecycle of your tickets, ensuring timely updates and resolutions.
• Collaboration: Resolve issues independently or collaborate with your "Support Squad" and other specialist teams.
• Knowledge Management: Contribute to and maintain our internal knowledge base to empower users and improve team efficiency.
• Progression: Proactively develop your skills to move from first-line requests to handling high-level, complex second-line incidents.

Competenties

• Education: At least a completed Level 4 Vocational Education (MBO 4) in ICT.
• Experience: Previous experience working in a Service Desk or IT Support environment.
• Tooling: Familiarity with Incident/Service Management systems. ServiceNow experience is a significant advantage.
• Problem Solving: A proven ability to troubleshoot and resolve complex technical incidents.
• Soft Skills: You learn quickly, enjoy building relationships with users, and have excellent communication skills.
• Ambition: You are someone who takes charge of your own career and wants to grow professionally within a global organization.

Arbeidsvoorwaarden

• Must be located within commuting distance of Hengelo.
• This position is entirely on-site due to the nature of our secure technical environment.

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

contact

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