Customer Service Specialist

Randstad Professional | Yacht

Job description

For the Customer Support team at DAF in Eindhoven, we are immediately looking for a Customer Service Specialist.

What will you do? As a Customer Service Specialist, you are a crucial link in the support process. Your main responsibility is to proactively follow up with dealers by phone regarding open 'incident cases'. You will ensure correct follow-up and clear communication.

Who are we looking for? We are looking for a colleague who meets the following criteria:

• You possess strong communication skills and are service-oriented.
• You are multilingual and, in addition to Dutch and English, you also speak one or more of the following languages: German, French, Italian, or Spanish.
• Preferably, you have a previous work experience in a similar role, and within the automotive industry

Interested? Are you the communicatively skilled and multilingual colleague we are looking for DAF? Apply now!

Apply now and receive a WhatsApp message within 15 minutes with a few short questions, so we can help you quickly.

Don't have WhatsApp? We'll contact you by phone or email!

Functie-eisen

Job requirements

A candidate must meet these requirements to be eligible:

• You have at least an MBO+ (intermediate vocational education) or HBO (higher vocational education) level of work and thinking.
• Previous work experience in a similar role (required) and within the automotive industry (preferred).
• Languages (Required): You have a good command of the English and Dutch languages.
• Languages (Additional/Required): You also speak at least one of the following languages at a professional level: German, French, Italian, or Spanish

Competenties

Competences

• Communication: You possess excellent and professional communication skills, both verbal and written.
• Proactive attitude: You are a self-starter and comfortable with proactively following up with dealers by phone; you do not wait, but take the initiative in the follow-up.
• Availability: You are available for the full duration of the project (until the end of 2026).
• Hybrid work: You are able and willing to work structurally at the office in Eindhoven on Mondays.

Arbeidsvoorwaarden

What we offer:

• A challenging assignment at a leading international organization (DAF).
• A contract for the duration of the project (until the end of 2026), with the possibility of extension and the prospect of a permanent position.
• A salary of max 4000 EUR gross per month, based on a 40-hour work week, depending on your expertise and experience.
• A hybrid working model: On Mondays, you work together with the team on-site in Eindhoven. The other days (Tuesday through Friday), you work from home.

Secondary Benefits:

• Pension Plus scheme (from day 1).
• 25 vacation days per year based on a 40-hour work week.
• 8.33% holiday allowance calculated over 12 monthly salaries.
• Travel allowance.
• Opportunities to work from home with a work-from-home allowance.
• A net amount of €750 to set up your home office.
• Training budget.
• Referral bonuses up to a maximum of €1,500.
• Dedicated HR contact person (personal guidance at least once a month).

Bedrijfsinformatie

DAF Trucks N.V. is a Dutch truck manufacturer with its headquarters and main factory in Eindhoven. The company, founded in 1928, has grown into one of the most prominent and successful manufacturers of light, medium, and heavy-duty commercial vehicles in Europe.

DAF is known for its focus on innovation, driver comfort, and transport efficiency. Since 1996, DAF Trucks has been a wholly-owned subsidiary of the American PACCAR Inc., a global leader in the production of high-quality trucks.

Good to know: You'll receive a WhatsApp message from us within 15 minutes of applying. We'll ask you a few short questions about your application to help you more quickly. Don't have WhatsApp? No problem! We'll contact you by phone or email.

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

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