Job description
Are you great at helping people and keeping things running smoothly? As an Expert in Customer Service, you'll be key to making sure our customers are happy, and our business keeps growing. You'll manage everything from orders to payments, making sure things flow without a hitch.
You'll be the go-to person for our customers, understanding what they need and then working with our Sales and Supply Chain teams to make it happen. Your goal is to solve customer requests quickly and efficiently. Plus, you'll get to help us improve our processes and hit important goals that keep our customers satisfied.
How You'll Make an Impact
Be a Customer Champion: You'll ensure our customers get top-notch, cost-effective service throughout their entire journey with us, from placing an order to payment. This includes handling everything from complaints and deliveries to managing forecasts and swaps for your assigned customers or products.
Keep Things Moving: You'll proactively identify and tackle any potential issues to make sure our supply chain runs smoothly for your customers and products.
Own the Process: You'll be in charge of making sure all order-to-cash procedures are followed correctly by everyone involved.
Handle Extra Charges: You'll manage any additional logistical costs for customers.
Spot Problems Early: You'll anticipate and address any disruptions in your area to keep our order and payment processes on track.
Problem Solver: When things get tricky, you'll jump in, analyze the situation, and lead the way to find solutions, using your full understanding of the business.
E-commerce Whiz: You'll help launch, implement, and maintain our online ordering systems, working closely with customers.
Embrace Technology: You'll look for ways to make things more efficient, even using AI tools to master the order-to-cash process.
We're looking for four dedicated professionals to join the team of SABIC!
Functie-eisen
What You'll Bring
- A Bachelor's degree in Business Administration, Supply Chain Management, or Logistics.
- 0 - 2 years of experience in a customer service role.
- Familiarity with SAP systems.
- Three positions require an excellent level of English (Dutch is a plus); One position requires a good level of French (Dutch is a plus)
Competenties
Competences:
- You're naturally curious about systems and processes.
- You're a strong analytical thinker who can grasp complex ideas.
- You're a true team player who can build and maintain good relationships with people both inside and outside the company.
- You have excellent communication and people skills
- The ability to be flexible and adapt to working in different teams and with new developments.
- Great decision-making and problem-solving skills, even when things are unclear.
- The ability to handle order-to-cash tasks in a fast-paced environment and prioritize effectively.
Arbeidsvoorwaarden
Terms of Employment
We're looking for four dedicated professionals to join the team of SABIC!
Three positions require an excellent level of English and are offered on a contract until August 2026, with a strong possibility of extension.
One position requires a good level of French and is offered on a contract until the end of 2025.
These are challenging roles within a dynamic environment, offering diverse work and ample opportunities for your personal growth. You'll be working under a secondment agreement at SABIC, with hours ranging from 32-40 per week.
We're looking for candidates to start as soon as possible at the Sittard location of SABIC
We offer a competitive employment package that aligns with the seniority of the position, including:
Primary Employment Benefits
- A good salary, dependent on knowledge and work experience.
- 1 x 13th month (paid periodically pro rata) OR a quarterly bonus. The highest amount will be paid out to you at the end of the year.
- 8.33% holiday allowance calculated over 12 monthly salaries.
Secondary Employment Benefits
- Assignment pay: compensation pay for the duration of your assignment.
- Pension Plus scheme (from day 1).
- Net €750 to set up your home office.
- 13th month (paid periodically pro rata) OR the possibility of a bonus (4 to 8% quarterly - averaging 1 month's salary per year).
- 25 vacation days per year based on a 40-hour work week.
- Travel expense reimbursement.
- Opportunities for working from home with a home office allowance.
- Yacht Academy with a training budget.
- Referral bonuses up to a maximum of €1,500.
- Dedicated HR contact person (personal guidance at least once a month).
- A subject-matter expert buddy who is always available to you.
- Knowledge & networking events tailored to expertise within the Supply Chain Management field and your career development.
Bedrijfsinformatie
SABIC, located in Sittard, is a global player in the chemical industry. With twelve modern factories, including two naphtha crackers, SABIC produces essential raw materials for plastics and chemical products. With approximately 900 employees and a high-quality research center on the Brightlands Chemelot Campus, SABIC offers ample opportunities for technical professionals.
Why YACHT Engineering (Randstad Professional)?
Because of challenging roles at leading companies, a large network, and plenty of development opportunities!
With us, you'll get every chance to grow further. Together, we'll look for assignments that match your ambitions and help you achieve your goals. We do this, for example, through coaching, but also by inviting you to interesting courses, knowledge sessions, and inspiring events.
Through us, you'll gain access to a network of professionals and companies who are eager to share their knowledge and opportunities with you.
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.
contact
Anastassia Blechko
anastassia.blechko@yacht.nl
06-53941731
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