Are you passionate about problem-solving, root cause analysis, and making a real difference in healthcare? Join Philips, a global leader in health technology, as a Technical Complaint Investigation Specialist, where your work directly contributes to patient safety, regulatory compliance, and product excellence.

As a key member of our Quality and R&D teams, you'll be at the forefront of investigating high-risk product complaints. Your findings will guide improvements across products and processes, with a real impact on millions of lives.

Lead technical investigations for high-risk product complaints
Develop investigation strategies and detailed root cause analyses
Act as a key liaison across R&D, Clinical, Manufacturing, and Engineering teams
Create and implement investigation guidelines for malfunctions and reportable corrections/removals
Support CAPA intake and identify complaint trends to drive systemic improvement
Analyze failed part reports and coordinate returns
Leverage AI and Large Language Models (LLMs) to enhance investigation efficiency
Represent Philips during audits and regulatory reviews
Contribute to Quality Management System (QMS) activities such as CAPAs and vigilance reporting
Deliver training on complaint handling and foster a culture of continuous improvement

Functie-eisen

Bachelor’s or Master’s degree in Engineering or Science
7+ years of experience in a regulated industry, ideally in medical devices, R&D, or Quality
Solid knowledge of post-market surveillance, complaint handling, and adverse event reporting
Familiarity with regulatory standards (21 CFR 803/806/820, ISO 13485, ISO 14971, MDD, MDR, MHLW 169)
Experience with Philips Healthcare products is a strong plus

Competenties

Analytical mindset and sharp problem-solving skills
Strong communicator—both written and verbal
Highly engaged, adaptable, and a team player
Driven by quality and committed to excellence

Arbeidsvoorwaarden

Primary employment conditions

A good salary as per industry standards (classification depending on education and work experience);
13th month salary (is paid out periodically pro rata)
8.33% holiday pay calculated over 12 monthly salaries.

Secondary employment conditions

Pension Plus scheme (build-up from day 1)
Net €750 to set up your home workplace
25 days of vacation per year based on 40 hours
Travel expenses reimbursement
Options for working from home with a home work allowance
Yacht Academy with a training budget.
Referral bonuses up to €1,500
Fixed HR contact person
A professional buddy who is always within reach
Knowledge & networking events

Bedrijfsinformatie

Impactful Work Help safeguard patient safety and shape the future of healthcare
Professional Growth Learn and develop alongside some of the best in the industry
Innovation Culture Use AI/LLM tools and other cutting-edge resources
Hybrid Flexibility Enjoy a balanced work setup with a minimum of 3 days onsite
Inspiring Team Collaborate with passionate experts across disciplines
Global Mission Be part of a company that believes every human matters

At Philips, we're driven by one purpose: to improve people’s health and well-being through meaningful innovation. Our people are at the heart of this mission—and that includes you.

Apply today and bring your expertise to a team that's transforming healthcare.

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

contact

Sowmya Kandukuri
sowmya.kandukuri@yacht.nl
+918374294984

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Technical Complaint Investigation Specialist
Randstad Professional | Yacht

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