Reedy to join a leading food delivery company’s groundbreaking AI initiative as a German/English Customer Service Specialist? You’ll bridge the gap between AI agents and partners, helping build and document new processes from the ground up. If you’re a problem solver with customer service experience. Then help our client shape the future of AI interaction.
- 23 januari 2026
- vacaturenummer: 725046
A monthly salary of 3450€
Temp. contract, possibility to get a perm contract
Play a key role in a brand-new AI initiative
Work in a modern office in the center of Amsterdam
40 hours per week, 5 days on-site to start
Receive travel reimbursement
As an Customer Service Specialist German/English, you'll be bridging the gap between AI and human interaction. We're looking for someone who is:
- Has a few years of customer service experience.
- Is fluent in both English and German, spoken and written.
- Data-savvy with a strong analytical and problem-solving ability.
- Adaptable, eager to learn and likes working in a fast-paced environment.
In this Customer Service Specialist German/English speaking role, you'll be actively involved in ensuring the smooth operation of our AI sales initiatives. A typical day might involve:
- Monitoring inquiries (phone, email, WhatsApp) and identify areas for AI agent improvement.
- Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent.
- Maintain records in CRM systems for performance tracking and analysis.
- Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes.
- Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management.
You will be working in a small and new team at a big international food delivery company. Located in the city center of Amsterdam. This role offers a great pathway for development, with the possibility of being taken over into a permanent position.
Ready to become a Customer service specialist English and German speaking and help shape the future? Apply now and start your journey!
Randstad Multilingual
Vragen over deze vacature of functie? Aarzel niet om ze aan ons te stellen. #multilingual
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