Advanced Duty Collections Agent

We are looking for a Advanced Duty Collections Agent, for the accounts receivable team of the DHL Shared Service Center in Maastricht. Are you an eager financial professional? Then this position might be a perfect match!

With your experience in the complex customer service field, you know exactly how to relate to customers' problems. You have a passion for genuinely interacting, helping and inspiring customers. Not a single day is the same and that is exactly what you are looking for. With your high level of stress tolerance you thrive in a dynamic environment!

• You have great communication skills;
• You're customer oriented and empathetic;
• You know how to multitask and work in a team;
• You have strong IT skills;
• You are fluent in English and Dutch and native in German or French.

As an Advanced Duty Collections Agent, you will manage and coordinate cash collection and query handling in an efficient and cost-effective manner aligned with our process guidelines and policies. You will work toward structural solutions for recurring collection issues and communicate with service centers and gateways where shipments are held for payment.

• Coordinate the resolution of customs disputes according to escalation procedures;
• Manage databases and programs to provide timely responses to customers;
• Contribute knowledge and expertise to resolve recurring advanced duty collection issues;
• Communicate with external stakeholders;
• Resolve customs disputes end-to-end.

What makes DHL great? The People! Each employee’s individual contributions make DHL the #1 Express Delivery and Logistics Company in the world. DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on their business. The corporate culture is about personal commitment – to the business, to each other and to the global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at the DHL finance expertise center in Maastricht, where high-
quality and complex financial services are provided for the region. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages.

• A good salary
• A wide range of employee benefits;
• A wide range of training options;
• Personal development;
• Hybrid work.

Do you recognize yourself in this profile? Then apply quickly by clicking on the button below!

Emiel Jansen

Randstad Customer Contact

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