IT support generalist

The IT Support Generalist is responsible for providing comprehensive technical support to ensure the smooth operation of computer systems, hardware and software. This role involves troubleshooting issues, assisting users, and maintaining IT infrastructure.

We are looking for a experienced IT support generalist, who is eager to work with a fast growing international company, based in Swalmen. You work with the back up of a team of IT colleagues in the USA, but are also able to work independently.

• Education: Bachelor’s degree in information technology, Computer Science, or a related field. Or equivalent in experience.
• Experience: Previous experience in an IT support role is preferred.
• Strong knowledge of computer hardware, software, and network systems: Essential for identifying and resolving technical issues.
• Software Troubleshooting: Ability to diagnose and resolve software issues, including application errors, system crashes, and performance problems.
• Excellent problem-solving and communication skills: Crucial for effectively addressing and explaining solutions to users.
• Ability to lift and move computer equipment as needed.
• Ability to work independently and manage multiple tasks simultaneously: Ensures efficient handling of various troubleshooting tasks.
• Collaboration: Experience working with IT units in different time zones to ensure seamless support and coordination.

• Technical Support: Offer first-line support for IT-related issues, including troubleshooting hardware, software, and network problems.
• User Assistance: Help employees with the installation, configuration, and ongoing usability of system hardware and software.
• Problem Resolution: Diagnose and resolve technical issues, including account setup and network configuration.
• System Maintenance: Conduct regular maintenance on computer systems and networks to ensure optimal performance.
• Documentation: Keep accurate records of all IT support requests and resolutions.
• Training: Provide training and guidance to users on the proper use of IT resources and tools.
• Security: Implement and maintain security protocols to protect the organization's data and IT infrastructure.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

• The ability to make an impact on a passionate and growing team
• Great communication on a smaller sized team
• A market based salary
• Tools to effectively do your job (laptop, phone reimbursement)

Working via Randstad means attractive additional employment conditions in addition to salary and allowances. Randstad is responsible for the accumulation of 25 vacation days per year, 8.33% holiday pay and (eventually) pension. We also arrange the right further training, so that you can do your job well! Can you completely identify with this vacancy? Then apply quickly! We will contact you.

Judith & Rody

Intercedenten

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