With an international team of more than 1,000 colleagues, Mercedes-Benz Customer Assistance Center works to create the ultimate customer experience. Not only for motorists, but also to support retail and logistics companies. The head office of the Mercedes-Benz Customer Assistance Center is located in Maastricht.
what we offer- Multicultural and dynamic work environment
- 30 to 40 hours per week
- Work at the CAC head office in Maastricht (NL)
- Full time training program
- Personal development
- Required language skills: Spanish & English
- preferably experienced in a customer service environment;
- fluent in Spanish on a native level and near native communication skills in English;
- the ability to remain calm and collected in difficult customer situations;
- motivated and very customer minded;
- can work in a team as well as on your own;
- attention to detail based on organizational and time management skills;
- living in the area of Maastricht;
- immediately available.
The Dealer Parts Support team of Mercedes-Benz Customer Assistance Center takes care of various logistical issues regarding the delivery of car parts. Issues can occur on a daily basis. Transportation, production or administration issues can happen frequently.
In the DPS team you take care of these issues by finding the best and most fitting solution. For these activities it is important that you keep all parties up to date and work with your colleagues to find the solution. There is no specific additional knowledge required. Everything you need to know to do your job properly will be learned in training and on the job!
The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Assistance Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience. You will work at the Customer Assistance Center in Maastricht, close to the Maas and the center of Maastricht. From the train station it is less than a 1.5 km walk and also very easily accessible by public transport or bike. There is also free parking on site. And don't forget a cozy company canteen and an on-site barista!
- multicultural, dynamic and international working environment;
- an open, friendly and relaxed atmosphere;
- training program and training on the job;
- 30 and 40 hours per week.
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