As a Roadside Assistance Customer Service Representative, you are the crucial first point of contact, ensuring support during urgent situations. You are the important link between our customers and our organization.
- 07 mei 2025
- vacaturenummer: 694491
Salary of €16,05 gross per hour excl. surcharges
International and dynamic environment
Flexible hours (minimum 15 hours per week)
Work at the head office in Maastricht
Personal development
Customer Service
Your goal is to provide the best customer service possible. You have great communication skills and are able to communicate in English and Italian on a native level. You always aim for the best result and you are stress resistant.
- You're fluent in the Italian (native speaker) and English language, both written and spoken
- You can handle stress
- You are empathetic
- Customer minded
- Flexible
You will be the most important point of contact. You provide the best possible customer assistance to our customers. You will act as a brand ambassador for Mercedes-Benz. The department is opened 24/7, which includes working during the day, night and weekend. Your working hours are coordinated taking your wishes and preferences into account. At the start of your employment you will begin a 3 week training period included from Monday until Friday during the day (between 9.00-17.00u).
- Troubleshooting
- Act quickly
- Open-minded personality
The Mercedes-Benz Customer Assistance Center (CAC) Maastricht is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. 42 nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. You will work at the Customer Assistance Center in Maastricht, close to the Maas and the center of Maastricht. From the train station it is less than a 1.5 km walk and also very easily accessible by public transport or bike. There is also free parking on site. And don't forget a cozy company canteen and an on-site barista!
- Multilingual
- Multicultural
- Dynamic environment
Do you recognize yourself in this profile? Apply quickly by clicking on the "Apply" button below! If you have any questions, feel free to contact us!
Emiel & Stephanie - Team inhouse MBCAC Maastricht
Randstad Customer Contact
We zijn werkzaam bij Randstad Customer Contact, gespecialiseerd in de customer service branche.
This is how applying for a job is done via Randstad. Find out how we can help you find a job.
you apply.
Glad you're applying! We review your application and assess whether you are suitable for the position and the company.
the first contact.
Our recruiter will call or email you. We will discuss your application and your career options.
we meet each other.
Have you never worked through Randstad before? Then we need some basic information from you. We invite you for a short introduction.
the job interview.
We will arrange the interview for the position you applied for. Or for another, perhaps more suitable, job!
your new job.
Congratulations! You are hired. We ensure that you start your first working day fully prepared.
