IT Service Engineer -Dutch Speaking
Location: Drachten, Netherlands
About the Department
At the Manufacturing IT (M-IT) Department, we are the backbone of production. In Drachten, we manage a dedicated production network where every machine is interconnected. Our department is a hub of innovation, consisting of three specialized pillars: Software Development, Data Science, and Service & Infrastructure.
We are looking for a driven IT Service Engineer to join our Service & Infrastructure group. Your mission? Ensuring the 24/7 reliability, security, and performance of the critical IT/OT systems that keep our factory moving.
The Role
As our IT Service Engineer, you will be the guardian of our M-IT landscape. You will bridge the gap between hardware and software, ensuring our production facility operates at peak efficiency.
Functie-eisen
- Operational Excellence: Ensure high-level service delivery for the M-IT landscape, providing both hardware and software support.
- System Integrity: Manage the deployment, service, and replacement of computers and peripherals, optimizing configurations for maximum performance.
- Support & Escalation: Act as the 2nd line support for complex technical issues and complaints, managing escalations to higher support functions or vendors when necessary.
- Security & Stability: Maintain a secure environment for both IT and OT (Operational Technology) components within the production facility.
- Collaboration: Work closely with the Service group to review key issues and approve technical decisions.
- Availability: Support a 16/7 service window, including participating in an on-call schedule (phased in after 6–12 months of onboarding).
Competenties
To thrive in this high-stakes production environment, you should bring a mix of technical "know-how" and a proactive, ownership-driven mindset.
Education & Experience:
- Bachelor’s degree in IT or equivalent through experience and relevant certifications.
- Proven experience in a technical support or systems engineering role.
Technical Skills:
- Networking: Strong knowledge of Cisco and Fortinet.
- Operating Systems: Proficiency in Windows (Client & Server, including legacy systems). Experience with Linux is a strong plus.
- Databases: Hands-on experience with MS SQL and Oracle.
- Preferred Tools: Knowledge of virtualization and the Microsoft System Center suite is highly desirable.
Soft Skills:
- Analytical Excellence: You can dissect complex problems and find the root cause quickly.
- Ownership: You take responsibility for the "health" of the system and always look for ways to improve.
- Communication: A true team player with excellent verbal and written skills in both Dutch and English.
- Resilience: You stay calm under pressure and are capable of handling high-priority escalations.
Why Join Us?
You will be working at the intersection of traditional IT and modern industrial automation. This is a role where your work has a visible, immediate impact on production every single day.
Are you ready to power the future of manufacturing in Drachten? Apply now!
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.
contact
Ritika Agarwala
ritika.agarwala@randstadprofessional.nl
06-40981171
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