customer service and claims representative

For Samsung SDS in Born we are looking Customer Service & Claims Representative to join our dedicated team.
You will start with a 7 months contract by Randstad, followed by a direct contract by Samsung SDS.

As Customer Service Representative, you will manage all Customer service related questions and claims by receiving, analyzing, and taking necessary actions to process and resolve incidents and escalations.

• A qualification in logistics will be an advantage e.g. MBO (logistiek)
• Knowledge of (Business) English
• Proven experience in a customer service or claims handling role.
• Strong understanding of customer service principles and claims processing procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in relevant software and CRM systems.
• Ability to work independently and as part of a team in a structured environment.

You wil handle incoming customer inquiries and provide prompt, accurate information regarding services and products.

• Act as the central point of contact, liaising with customers, internal teams, and external carriers to gather, manage, and follow up on claims and related queries.
• Collect and document information to accurately assess the validity of incoming claims.
• Issue liability letters for approved claims to formally commence the settlement process, ensuring all relevant parties are promptly informed.
• Efficiently manage and track claims within our internal administrative systems, escalating significant cases to senior management.
• Oversee the timely processing of compensation payments, diligently verifying the accuracy of all financial transactions.
• Take ownership of the claims lifecycle, managing all financial aspects through proactive communication with customers, internal departments, and carriers.
• Analyze claim data to pinpoint areas for improvement and proactively propose innovative short- and long-term solutions to enhance our processes.

Operating from the European Control Tower, you will join a dedicated transport team of 8 colleagues.

• Samsung is an enjoyable place to work
• Samsung takes good care of its employees. You can enjoy the yearly company party, barbecues, Christmas gifts and many more!

Ready to take on this exciting challenge as a customer service and claims representative. Apply now and become a vital part of our logistics success story.

Team Samsung

Accountspecialist

Questions about this vacancy? Don't hesitate to sent us a question!

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