Customer Service representative supply chain

I'am looking for someone who can work very accurately and someone who can empathize well with others. You are good at building strong customer relationships and have experience in the Supply Chain business. You are available for 40 hours per week. Are you enthusiastic about this vacancy? Please keep on reading!

Do you have experience in a Supply Chain oriented organisation? Order management and organising all the documentation with it, is not new for you. You are good in Excel and a problem solver.

• you are a relationship builder
• you are able to work with multiple platforms and systems
• you hold self and others accountable to meet commitments.
• you are good in Excel
• you have experience in customer service or order management supply chain

The Customer Service Representative will administer customer order management activities. In this role, you will use your basic understanding of customer service practices and procedures. You organize all customer orders through multiple platforms. You contact the customers about status, invoice, balances and other information.

• Receive and process customer orders across multiple platforms following standard procedures
• Process complex change requests following defined policies and procedures
• Explain information and inform customers about order status, invoices and contract balances
• Process document requests and some ad hoc requests of higher complexity from customers
• Confirm final shipping and quality documentation to customer
• Escalate issues that are not commonly defined or known to higher level staff
• Handle basic issues and problems under direct supervision, while escalating more complex issues

Cargill creates connections across the global food system to help the world thrive. They link farmers to markets, customers with sustainable nutrition solutions, and nourish the world.

• dynamic
• international
• supply chain oriented in food industry

Are you interested in this vacancy? Please contact me, or push the button to send your application.

Jolanda en Kim

Randstad Schiphol

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