The Junior Customer Operations Specialist plays a key role in supporting seamless service execution across a highly automated and complex supply chain environment. Operating within a functional team setup, this role contributes to operational excellence by ensuring accurate order handling, proactive customer communication, and timely issue resolution. Working across multiple supply chains with varying lead times and service expectations, the Junior Specialist gains hands-on experience in navigating system integrations, monitoring automated flows, and supporting end-to-end service delivery. The role offers a strong foundation for growth in customer operations, with exposure to both process execution and continuous improvement initiatives.
Key contributions of this role include:
• Drives incremental improvements by identifying process gaps and supporting (ITrelated) optimization initiatives across customer operations
• Ensuring accurate and timely order entry and validation across multiple digital channels (EDI, web portal, robotic flows).
• Monitoring order and delivery flows, identifying discrepancies, and supporting resolution in collaboration with internal teams.
• Communicating proactively with customers and logistics partners to provide updates and manage expectations.
• Supporting system testing and process documentation during IT changes or upgrades.
• Building foundational knowledge of end-to-end supply chain processes and systems
As Junior Customer Operations Specialist, you support the Customer Operations team in delivering reliable, high‑quality service for the customers within the Opco Netherlands within the Europe organization. Working in a functional team setup, you contribute to the daily execution of the Order‑to‑Cash process, ensuring accurate order entry, validation, and flow monitoring across digital channels such as EDI, web portals, and robotic processes.
You actively monitor delivery and system outputs, identify discrepancies, and collaborate with internal teams to resolve issues that impact customer satisfaction. You communicate with customers and logistics partners to provide proactive updates and manage expectations.
This role also offers the opportunity to support continuous improvement initiatives, often IT‑related, by identifying process gaps and contributing to optimization and automation efforts. Through involvement in system testing, documentation, and cross‑team routines, you build strong foundational knowledge of end‑to‑end supply chain processes and integrated digital systems.
Functie-eisen
- Bachelor + 3-5 years experience, Master + 1-2 years experience
- Knowledge of Supply Chain within the FMCG (preferable experience within Customer Care, Sales Support, Logistics, Demand planning or something comparable)
- Experience within SAP+SALESFORCE are a plus
- Customer centric thinking (besides Customer Care/Sales support it can also be hospitality or somethting similar.)
- Familiarity with complex system landscapes, including ERP systems, customer integration platforms, and digital tools that support end-to-end order-to-cash processes.
- Good in Dutch and English, written and spoken: French a pre: big plus for Belgium market
- Once every two months, there is: One Saturday shift, which is slightly more than half a day (typically shorter than a full day), and One on-call duty during the same week.
Competenties
- Continuous Improvement mindset, e.g. worked in projects, has improved current way of working
- Building relationships with external and internal stakeholders
Arbeidsvoorwaarden
What We Offer
· A high-impact interim position for 8 months at one of the world’s largest dairy cooperatives with the possibility of a permanent position at Friesland Campina
· Hours: 32 - 38 hours per week (Friday mandatory)
· Hybrid Working: A healthy balance with 2 days at our office in Amersfoort and 3 days from home.
· A salary between € 4000 and € 4300 gross per month based on 38 hours, depending on your knowledge and experience.
· A monthly Individual Choice Budget (ICB) of 8.76% of your salary for flexible use.
· 25 vacation days, with the option to include 5 days in your ICB.
· Full public transport reimbursement or a travel allowance of € 0.23 per kilometer.
· A sabbatical scheme (up to 12 months every three years).
· Flexible holidays, giving you the freedom to swap traditional holidays for days that matter to you.
· An excellent pension plan at ASR Cappital.
· Allowances for internet, phone, and a € 750 net budget to set up your home office.
· Unlimited access to the Randstad Academy with over 3,000 courses and personal coaching to fuel your career growth.
Bedrijfsinformatie
FrieslandCampina supplies consumer products such as dairy beverages, infant formula, cheese, and desserts to a large number of countries in Europe, Asia, and Africa. The company also supplies products to professional customers, including cream and butter products to bakeries and foodservice companies. In addition, FrieslandCampina produces ingredients and semi-finished products for manufacturers of infant formula, the food industry, and the pharmaceutical sector worldwide.
Are you the expert we are looking for? Please submit your CV before 28th of April. As the deadline for the initial screening at FrieslandCampina is April 28th at 14:00, we encourage you to apply promptly.
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.
contact
Mireille Hovenga
mireille.hovenga@randstadprofessional.nl
06-11076406
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