Customer Service Representative

As a Customer Service Representative you are working closely with customers, but also with internal departments. You are in charge of handling questions and solving problems from customers about their orders. It is quite dynamic at the moment, so you can work under pressure. You work from the Schiphol location and this is at least for 6 months. Interested? Please read-on!

Are you a positive, open minded, energized person, and do you have a solution oriented mentality? Are you a real relationship builder and do you actually listen to the customers? We are looking for a team member who stays connected with customers to understand their needs and strengthen the relationship. You can handle a big workload.

• Relevant work experience in Supply Chain and Customer Services
• Excellent communication in English and other European language;
• Hands-on mentality;
• Minimum Bachelor degree;
• Used to work in a rapid changing environment;
• Thinking in solutions;
• knowledge of SAP (must)

In this role as a Customer Service Representative your goal is to connect with the customers and understand their questions and needs. You work closely with the Sales team so that the customer care plans and processes match the company’s goals.

• Create strong connections with customers by understanding their needs and providing great service
• Evaluate and potentially approve customer requests that expand beyond previously agreed requests
• Handle complex order changes
• Ensure full shipment visibility for deliveries managed by Cargill Transportation Department to the agreed customer destination
• Liaise with planning department to resolve product availability issues
• Work closely with transportation to resolve transport availability issues
• Verify customer commitments and reach out to confirm the expected timing of their volume orders

Cargill is here to sustainably provide high quality cocoa and chocolate throughout the world, bringing our customers peace of mind, integrity and excitement. By focusing our efforts equally on security, sustainability and sensory expertise, we create a wide range of market-leading products and services. At the same time we are building a robust and fair supply chain, from bean to bar. In short, we set the industry standard for supply, safety and customer service.

• major player in the food industry
• international company
• opportunities for development
• high quality in service

Are you interested in this vacancy? Please contact me, or push the button to send your application.

Jolanda en Kim

Randstad Schiphol

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