Customer Service Specialist AI - English speaking

Ready to join a leading food delivery company’s groundbreaking AI initiative as a Customer Service Specialist? In this role, you will bridge the gap between AI agents and partners, helping to build and document new processes from the ground up to shape the future of AI interaction.

Ready to join this exciting new AI department? Check if you meet the following requirements:

• You speak English;
• You write English;
• You have experience in customer service;
• You are available to work 40 hours per week;
• You can work in Amsterdam.

As a Customer Service Specialist, you will act as the essential link between AI sales agents, partners, and internal teams to ensure every partner receives an exceptional experience while helping shape the future of customer interaction.

• You monitor partner inquiries via phone, email, and WhatsApp to identify areas for AI improvement;
• You step in as the human in the loop to resolve escalations from the AI sales agent;
• You accurately maintain partner interaction records in the CRM systems for data analysis;
• You provide continuous feedback to the Agent Operations and Data teams to optimize processes;
• You collaborate with internal teams like Sales and Account Management to guarantee a smooth partner journey;

You will be working in a small and new team at a big international food delivery company. Located in the city center of Amsterdam. This role offers a great pathway for development, with the possibility of being taken over into a permanent position.

Ready to become a Customer Service Specialist and help shape the future? Apply now and start your journey.

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