Are you the experienced professional who can drive the transformation toward best-in-class Customer Care for a global leader in dairy and plant-based ingredients? As an interim Continuous Improvement Manager at FrieslandCampina BG Professional, you will lead the charge in standardizing and automating critical processes. This is a role for a confident peer who doesn't just identify bottlenecks but implements future-proof solutions.
In this position, you are responsible for implementing best-in-class ways of working, systems, and behavior within the Customer Operations department. You will work in close cooperation with the Customer Operations, Demand, Supply, and Logistics teams to optimize current workflows. Your focus is on realizing optimal service delivery at the lowest possible costs through standardization and automation.
As Continuous Improvement Manager, you manage cross-discipline projects to improve Customer Care processes, systems, and skills. The projects have already been strategically mapped out; your primary objective is the high-quality execution and implementation of these improvements. You will create these alongside the project team and coach the professionals involved to ensure lasting change.
Your key responsibilities:
- Leading the high-priority implementation of Salesforce and the rollout of automated email execution.
- Serving as the content expert and go-to person for complex escalations that team members cannot resolve.
- Providing End-to-End Customer Care solutions that meet customer requirements and ensure a satisfactory flow of goods and information.
- Evaluating bottlenecks and ensuring the implementation of improvements in planning systematics and procedures.
- Coaching team members to analyze and drive continuous improvement in their day-to-day work.
- Managing Customer Care changes within FrieslandCampina’s commercial and supply chain guidelines.
Team
By joining this team, you become part of a global business that helps professional customers win in their markets. You will join the Customer Operations Management Team (MT) as a leader with one direct report. In this role, you work closely with the Customer Operations Leads and the Transformation team. You will be operating in a dynamic period of transformation where collaboration and expertise are the foundation.
Functie-eisen
The success factors for this interim position are:
- You hold a Master’s degree and have a proven track record in Project Management (Scrum/Toolkit) and Change Management.
- Extensive knowledge of Customer Care and Service processes and systems within the FMCG sector is required.
- You possess an End-to-End mindset and high cultural awareness to navigate an international environment.
- You are fluent in English (written and spoken).
- Nice to have: experience with relevant systems such as SAP-ECC, SAP S/4HANA, Power BI, and Celonis.
This is a temporary assignment for an initial duration of 9 months. Due to an ongoing reorganization, please note that the duration of the contract is flexible and may be extended or shortened based on organizational needs. You must be available to work on-site for at least two days per week.
Because of the high level of expertise required and the strategic impact of this project, we ask you to provide a strong motivation letter with your application. Explain clearly why your specific experience within Customer Care and project management makes you the ideal candidate to realize visible success in this reorganization.
Competenties
To excel in this role, you must bring flair and an expert skillset to the table. You possess strong analytical skills and a result-driven mindset, which allows you to translate complex data into actionable progress and visible success. As a strong communicator and influencer, you connect expertise and align cross-functional stakeholders strategically to achieve common goals. You are proactive in your approach, taking the lead in developing team skills and embedding new ways of working through constructive coaching. Furthermore, you are a confident decision-maker who is comfortable making critical calls on complex issues where others might hesitate, ensuring the organization always moves forward.
Arbeidsvoorwaarden
- A gross monthly salary between € 4.500,- and € 5.000,- based on 40 hours, depending on your expertise and experience.
- A one-year contract with the prospect of an indefinite contract.
- 25 vacation days per year based on 40 hours.
- 8,33% holiday allowance.
- An attractive plus pension scheme.
- A monthly net allowance for internet, laptop, and mobile usage.
- Unlimited access to the Randstad Academy with over 5000+ courses.
- A personal training budget for job-related education.
- Travel expense reimbursement.
- A referral bonus of € 500 for every candidate you introduce who starts at Randstad Professional.
- Diverse bonus schemes.
- Hybrid working possibilities.
- Personal guidance and a dedicated HR contact for your career development.
Bedrijfsinformatie
FrieslandCampina BG Professional is a world-class leader in dairy and plant-based ingredients. By joining this team, you become part of a global business that helps professional customers win in their markets. You will join the Customer Operations Management Team as a leader with one direct report, working in a dynamic period of transformation where collaboration and expertise are the foundation.
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.
contact
Victoria de Groene
victoria.de.groene@randstadprofessional.nl
0621439003
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