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klachten, misstanden en ongewenst gedrag complaints, misconduct and inappropriate behaviour

complaints, misconduct and inappropriate behaviour.

At Randstad, we want to resolve complaints or misconduct quickly and respectfully. The fastest way to do this is by discussing it directly with your Randstad contact person. Or choose one of the options below if you cannot work it out together.
lees deze pagina in het nederlands

on this page

reporting a problem
confidential counsellor
reporting misconduct
reporting a data breach
report a security problem

reporting complaints

report a problem

the complaints line

Do you have a complaint or problem that you couldn't resolve with your contact person at Randstad? If so, use this form to submit a report to the complaints line. This central helpdesk for Randstad Netherlands handles complaints received by phone, post or email. We will carefully register your report and guide you through the entire process, from submission to resolution.

Do you need help filling out the form? Let us know via the phone number below. Please leave your contact information and we will call you back within 24 hours on working days. 

Randstad Nederland
t.a.v. Centraal Meldpunt Klachten
Postbus 12600
1100 AP Amsterdam Zuidoost
Phone: 0800 4000 240

how do we handle your complaint?

Below, you find a step-by-step guide detailing how your complaint is reported, processed, and ultimately resolved.

reporting a complaint

  • step 1: your report is registered

    You'll complete the complaint form, getting help from a complaints line employee if necessary. Once you approve the details, the complaint will be officially logged and you'll be notified of the subsequent steps.

  • step 2: informing the manager

    Your complaint is immediately sent to the responsible manager. They will then contact you within two working days to swiftly resolve the issue or discuss the necessary next steps.

  • step 3: finalising and closing your complaint

    Once the complaint is successfully handled and resolved, the manager finalises the complaint form and returns it to the complaints line for official closure.

confidential counsellor

confidential counsellors

If you experience or witness inappropriate behavior such as intimidation, discrimination, or sexual misconduct, you can always discuss it with a confidential counsellor at 020 569 58 03. This phone number always goes straight to voicemail. If you leave your name and phone number, you will be contacted within 24 hours.

The counsellor's role is to provide a safe space to listen and support you as you explore potential actions. The decision and control over the process always remains yours.

Randstad has multiple confidential counsellors who offer a listening ear. As an employee, you can also find the contact details for our confidential counsellors in the employee handbook, available via Mijn Randstad.

reporting misconduct

the integrity line

The procedure for reporting misconduct is our whistleblowing scheme and offers (temporary) employees, clients, and others the possibility to report illegal practices or serious misconduct at or by (an employee of) Randstad. Serious misconduct is defined as: discrimination, sexual or other harassment, fraud, theft, corruption, bribery, cartel formation, misuse of Randstad assets for personal gain, misuse of alcohol or drugs, etc.

This procedure for reporting misconduct is intended as a last resort and offers the possibility to report misconduct anonymously. This procedure can be used if all previously mentioned options yield insufficient results or if there is fear of retaliation.

Misconduct can be reported (anonymously) to an external agency that passes the report on to our internal integrity officer. They will investigate the report and ensure feedback is provided to the person who reported it. The report can be made both by phone and via the internet. Clearly state what occurred (who, what, where).

data breach

report a data breach

reporting a data breach

A data breach is a situation in which you or another person unintentionally gain unauthorized access to personal data that is not intended for you or that other person. If you have encountered a (suspected) data breach, we request that you report it immediately using this form.

security problem

report security problem

report a security problem

At Randstad Groep Nederland, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

reporting a security problem

  • please do the following:

    • report your findings here

    • do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data

    • do not reveal the problem to others until it has been resolved

    • do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties

    • do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

  • what we promise:

    • we will respond to your report within 3 business days with our evaluation of the report and an expected resolution date

    • if you have followed the instructions above, we will not take any legal action against you in regard to the report

    • we will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission

    • we will keep you informed of the progress towards resolving the problem

    • in the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise)

    • as a token of our gratitude for your assistance, we offer a reward for every report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the leak and the quality of the report.

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.

This text originated from Responsible Disclosure and is used with authorization of the author.

scope of the responsible disclosure randstad groep nederland

Only the following website are part of this RD (sub-domains are not included):

  • Randstad.nl
  • BMC.nl
  • Tempoteam.nl
  • AVpersoneel.nl

info & forms