With an international team of more than 1,000 colleagues, Mercedes-Benz Customer Assistance Center works to create the ultimate customer experience. Not only for motorists, but also to support retail and logistics companies. The head office of the Mercedes-Benz Customer Assistance Center is located in Maastricht.
- 30 september 2026
- vacaturenummer: 754338
Good salary
Personal development and training
International environment
9-15 hours a week
Maastricht, the Netherlands
Iconic global brand
Are you fluent in English and Romanian, passionate about social media, and excited to represent one of the world's most iconic luxury automotive brands on a flexible schedule? Then this is the job for you!
- Fluency in English and Romanian.
- Strong affinity with social media platforms and trends.
- Available for 9 to 15 hours per week.
- Ability to attend initial market training onsite and work 1 day per week in the office.
In this role, you will be the online voice of Mercedes-Benz. You will monitor social media channels, respond to customer comments and questions in a helpful and professional way, and make sure any critical issues or complaints get passed along to the right internal team quickly.
- Monitor social media channels for customer inquiries, comments, and brand mentions.
- Respond to customer interactions in line with brand, legal, and customer service guidelines.
- Identify, assess, and escalate critical issues, complaints, and reputational risks to appropriate stakeholders.
The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Assistance Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience. You will work at the Customer Assistance Center in Maastricht, close to the Maas and the center of Maastricht. From the train station it is less than a 1.5 km walk and also very easily accessible by public transport or bike. There is also free parking on site. And don't forget a cozy company canteen and an on-site barista!
- Multicultural, dynamic and international working environment;
- An open, friendly and relaxed atmosphere;
- Training program and training on the job;
Sounds like a great fit? Hit the button below and apply today!
Camille Hul
junior accountspecialist
Do you have any questions about this vacancy or role? Don't hesitate to reach out to me!
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