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As a Senior Customer Coordinator for Sanofi Genzyme in Amsterdam, you will play a crucial role in global delivery. You are the first point of contact for local Sanofi Supply Chain teams and provide clear insight into order status and deliveries, including invoices and claims. You monitor inventory statuses and take proactive action in the upstream Supply Chain. You coordinate and manage challenging delivery and finance exceptions, such as inventory issues, delays, or payment matters. Your expertise is essential in the order process: from order acceptance to ensuring all necessary shipping documentation. As Senior Customer Coordinator work closely with the global 3PL and ensure the correct documentation. You decisively report and follow up on deviations, complaints, and claims, and ensure the internal customer is fully informed. You guarantee the correct setup and maintenance of master data, in close collaboration with the Material, Customer and Contract Master Data Specialist. You manage customer demand, minimize the impact of short-term changes on planning, and identify and realize improvement opportunities. You represent market demand requirements in the End-to-End supply chain and proactively challenge teams regarding delivery requirements and accelerated shipments to tightly manage the transportation budget. You continuously improve the 'Ways of Working' and share best practices.
Functie-eisen
- 3-5 years of relevant experience in a Customer Service role within a similar sector.
- An academic degree in Industrial Engineering, Business Operation, or a comparable relevant qualification.
- Excellent command of the English language, both written and spoken.
- Proven ability to build and maintain networks.
Competenties
You are a self-starting, ambitious, and driven professional who learns quickly and adapts easily. You are a customer-focused and service-driven team player with coaching skills who performs excellently under pressure and in a fast-paced environment. You are strong in business process thinking and present information simply and visually. You are determined in the pursuit of continuous improvement and have the courage to influence and persuade stakeholders and colleagues in a collaborative manner. You have an in-depth understanding of Customer Service processes and experience in an international setting, including solid knowledge of commercial and regulatory processes and general knowledge of OTC/Finance and planning processes.
Arbeidsvoorwaarden
Employment Conditions Yacht offers an attractive package of employment conditions including:
Primary Employment Conditions
- A good salary, between € 3.500 - €4.000 gross per month based on 40 hours (entry level depends on knowledge and work experience);
Contract Form
- A contract for the duration of the assignment: 6 months for first intstance;
Secondary Employment Conditions
- Pensioen Plus scheme (accrual from day 1);
- Travel allowance;
- A subject matter expert buddy, who is always within reach;
- Knowledge & networking events tailored to expertise within the Supply Chain Management field and your career development.
Bedrijfsinformatie
As Senior Customer Coordinator you will join the Downstream Supply Chain team at Sanofi Genzyme in Amsterdam. This team manages the worldwide intercompany replenishment and/or delivery to external customers for the Global Business Unit Sanofi Genzyme. As an ambitious professional at Yacht, you will work for a pioneering organization and take your expertise to a higher level. Yacht connects you with challenging assignments that advance your career. With personal guidance and your own HR contact person, we invest in your success and development.
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.
contact
Victoria de Groene
victoria.de.groene@yacht.nl
0621439003
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