- 13 februari 2019
- vacaturenummer: 9063677
As part of the Business Group IGT, the Business Innovation Unit (BiU) IGT-Systems is responsible for the Marketing, Development, Manufacturing and Service of X-ray systems (including the Quality & Regulatory aspects), in the area of cardiac or vascular medical diagnosis and intervention (e.g. balloon angioplasty and stent procedures), and surgery. Customers are interventional specialists operating in a wide variety of hospitals across the globe. New product development projects usually take 2 to 3 years and contain complex software, hardware and mechatronics. It is a global business with main sites in Best, the Netherlands and Pune, India. It is the goal of IGT-Systems to stay the leading innovator in Image Guided interventional solutions and to protect and deepen our leadership position by growing IGT-Systems. With our partners, we improve the health of patients and save lives, every day, everywhere! Within IGT-Systems, Customer Services (CS) is responsible for handing over IGT-Systems products that can be installed, maintained, repaired and upgraded in the field with minimal costs on material and labor, thus resulting in minimal downtime for our customers. In the end this serviceability provides a more cost efficient Service process, higher Service revenue and an increase in customer satisfaction. Customer Services translates the Service business strategies and future customer needs into product specific Service requirements and (new) Service products for our customers during the whole system lifecycle.
CS also monitors customer feedback on products and processes in the field during and after product releases, to realize an optimal customer satisfaction. One of the departments within IGT-Systems Customer Services is Service-LCM-E (Life Cycle Maintenance Engineering).
For the (sub) systems and components for which you are assigned to work for by being part of the cross functional LCM team:
Define, create and release Service information (e.g. electronic documentation, remote Service information, FAQ and tips and training course content for the Field Service Engineers).
Define and document the required spare parts.
Prepare and execute tests for validation of Service functionality, serviceability and reliability.
Prepare and execute the knowledge transfer towards the Philips Healthcare training center and the IGT-Systems Customer Services Helpdesk, based on training course content.
Support the Helpdesk in solving field issues related to Service deliverables.
Investigate (sub) systems/components and advise on how to further optimize serviceability and reliability.
Validate all Engineering Change Requests (ECR) with focus on Service impact and approve ECR’s when Service aspects are secured.
Continuously improve the information and Service workflow, based on field Service feedback.
Participate and implement, via LEAN methodology, in continuous improvement initiatives on serviceability, reliability processes and Way-of-Working.
Our ideal candidate: Should have:
At least HBO-education in technical competence, e.g.: Mechanics, Electronics, Bio Medics
At least 3-5 year working experience
Good communication skills in both English and Dutch (verbal and written)
Has experience in or strong affinity with:
Customer Service or Service Organizations (internal and/or external)
Cross-functional collaboration (with various disciplines)
Project Management skills or Project participation
Working with or in a R&D environment
Working in a state-of-art, high-tech environment
Technical Documentation and tools
(End) Customer needs and/or contacts (internal/external)
Medical Device Industry and its regulation(s)
Lean Methodologies and Continuous Improvement
Is a team player
Has a flexible attitude
Knows how to deal with stress
Is able to convince peers and stakeholders (based on data driven facts and figures)
Has a strong drive to achieve challenging, but realistic targets
Is used to deliver on commitment
This position is open to interim professionals and freelance / independent contractors as well. As an interim professional at Yacht, you'll boost your career through personal and technical growth. We’ll support you by offering a personal coach and the possibility to follow courses and training via our highly recommended Yacht Academy. We’ll offer interesting benefits and a market conform salary. You’ll become member of the team of professionals who share your education, ambitions and your competencies. This will enable you to interact with your colleagues from Yacht in your own technology language! You’ll become a member of the yacht network, which stretches the high tech industry. You will be challenged by your peers. As a result you’ll be able to keep your knowledge and skills up-to-date!
Philips simplifies healthcare by focusing on patients and (health) care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home. The Business Group: Image Guided Therapy (IGT) is an important part of Philips Healthcare.
Voor meer informatie neem je contact op met Rajeev Girjasing via telefoonnummer 06-22276866
Werken voor Yacht
Yacht is dé organisatie van en voor professionals. Wij verbinden professionals en organisaties die het verschil willen maken. Ons doel is optimaal resultaat: jou als professional uitdagend werk bieden waarmee jij de organisaties van onze opdrachtgevers blijvend verbetert. Behoor jij tot de beste professionals in jouw vak? Wil je samen met vakgenoten het verschil maken bij toonaangevende organisaties? Dan willen we jou graag leren kennen.
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.
Deze vacature wordt via YACHT aangeboden. Het solliciteren en verdere contact verloopt via YACHT.