- 25 september 2018
- vacaturenummer: 9058292
For one of our clients, DAF Trucks in Eindhoven, we are looking for a Business Analyst. The assignment consists out of two separate projects;
1. You are responsible for improving the CRM application (Microsoft Dynamics 365) and sales processes. DAF wants to improve the efficiency of the application/processes and increase their market share by servicing their (potential) customers more effectively. You make a sound and thorough analysis of complex business processes in order to establish the as-is situation and analyze the situation for areas of improvement. You advise management about needed business process changes, including prioritizing with management for best possible solutions of cost reduction, efficiency and effectiveness improvements. As a business Analyst you translate the approved business processes into business requirements for the IT design & development team. You review functional designs developed by IT and coordinate the user test within the user organization.
You will also be responsible for implementation of new/changed business processes, developing related desk procedures, work instructions and training.
2. The second part of this assignment is challenging as well. DAF clients have repair and maintenance contracts for their trucks. These contracts are custom made based on the needs of the customer. The application that is used to create data for the quotations needs to be replaced. You analyse where, and how to store this masterdata, and how to implement the new application.
• At least 3 to 5 years of experience in IT with (re)design of business processes and systems.
• Master degree in Business Science/Economics or similar education and level.
• Knowledge of and experience with CRM365.
• Strong analytical skills and ability to analyse complex processes combined with an ability to provide alternatives and solutions. Six Sigma lean or green belt is a pre.
• Strong organizational, interpersonal, communication and team player skills. Hands on person that drives to deliver.
• Fluent in Dutch & English, oral and written. German is a pre.
• Knowledge of and experience with automotive products, services, procedures, business processes and systems is a pre.
If you recognize yourself in this profile and would like to take this challenge, we invite you to apply!
Please submit an English CV.
The assignment starts October 15th and lasts till at least March 31st 2019 - there is a possibility it will be extended
DAF Trucks N.V. is a technology company and the premier commercial vehicle manufacturer in Europe. DAF is a wholly-owned subsidiary of PACCAR Inc, the worldwide quality leader in the design and manufacturing of premium light, medium and heavy-duty commercial vehicles. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology and distributes truck parts related to its principal business.
Voor meer informatie neem je contact op met Coen Douwes via telefoonnummer 06-82504512
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Uiteraard staat deze vacature open voor zowel mannen als vrouwen.
Deze vacature wordt via YACHT aangeboden. Het solliciteren en verdere contact verloopt via YACHT.