• Amsterdam
  • 40 uur
  • HBO
solliciteer via YACHT

Senior Telecom engineer

  • 15 november 2017
  • Amsterdam
  • 40 uur
  • HBO


  • 15 november 2017
  • vacaturenummer: 9045298

The Senior Telecom Engineer is responsible for the telecom strategy and architecture of this worldwide Client Contact  center in Amsterdam. You will work within a set of guidelines and will ensure the organization will adapt a a new and improved telecom framework. 

The Telecom Engineer manages telecom changes from an ICT perspective,working in close cooperation with project managers, line managers and the ICT support unit.


 University think and work level
 6+ years of experience in voice telecommunications
 Experience within a commercial and service oriented environment
 6+ years experience with customer contact applications and technology
 In-depth knowledge of Information Communication Technology
 In-depth knowledge of voice networks, voice switches (& add-ons), voice networks
 In-depth knowledge of the Nortel Meridian and CCMA environment
 In-depth knowledge of IVR technology (preferably Nortel Avaya, Genesys) and affinity with
other original equipment manufacturers.


Salary depends of experience, competitive scaling
25 days off
Annual Bonus, 2,2 %
Personal training & education budget


Our client is a big client contact center for an established airline company in the Netherlands. This center is supporting clients in Suriname, the  Dutch antilles and also other 19  European countries.  It's an independently operating company with its own strategy, processes and HR Governance, it employees worldwide 1000 people and is located in Amsterdam. 


Voor meer informatie neem je contact op met Mitchell Edelbroek via telefoonnummer 06-19271709

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