- 17 september 2018
- vacaturenummer: 79078
The Customer Information Group (CIG) is a contact center aimed at supplying information about Dow’s products to customers, channel partners, prospects, and general stakeholders. The team receives requests via e-mail, internet, and phone in North America, Europe, and Pacific. The team responds to escalated requests on behalf of customers and prospects for product and service information across specific Dow businesses and functions. Escalation types include technical information, regulatory, EH&S, samples, pricing, and product availability.
As a Cross Business Representative you will provide technical product information, samples, literature and general corporate and subsidiary information on behalf of and to The Dow Chemical Company and their current and potential customers.
Respond to and resolve customer inquiries and hereby increase the resolution rate (the percentage of solved requests for a specific business)
Accurate and timely documentation of customer inquiries
Be able to multi-task between phone and email requests from customers and businesses
Uphold the Dow reputation by providing excellent customer service
Process and record various types of customer requests by mail/phone by following the work processes
Solve requests by gathering information using a variety of computer applications efficiently, including internet and intranet and/or escalating the request to the appropriate person (Business Focal Point or Product Specialist)
Maintain daily contact with Product Stewards of businesses, Technical Service, REACH Leader, Dow customers, prospects and (global) Dow employees
Experience with customer service would be an advantage
Fluency in English (written & oral)
Good knowledge of at least 2 other languages such as French, German, Dutch, Italian or Spanish
Excellent customer mindset
Cultural awareness and ability to work with a diverse group of people
Advanced knowledge of Microsoft Office Desktop applications
Experience with SAP R2/3
High level of accuracy and eye for detail
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.