• Veldhoven
  • 40 uur
  • MBO, HAVO, VWO
  • € 11,35 per uur
solliciteren

Contact Center Agent


  • 14 augustus 2018
  • Veldhoven
  • 40 uur
  • MBO, HAVO, VWO
  • € 11,35 per uur

functieomschrijving

  • 14 augustus 2018
  • vacaturenummer: 74276

For a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations, we are looking for a

Contact Center and admin Support agent.

Location: Veldhoven at client site

Key Responsibilities:

Operational:
• Focus on first time right performance – ownership
• Answer customer queries via email/phone
• Prepare internal and operational reporting
• Update and maintain process documentation
• Escalate outstanding cases to Team lead

Cooperation and Communication:

• Ability to build and manage relationships internally with team members and with the client
• Cooperate with internal team regarding candidates and flex processes.
• Client and service orientation


Knowledge/Skills Requirements:
• Strong team player
• Strong interpersonal and communication skills
• Analytical skills
• Precise, detail oriented, punctual, process oriented
• Administrative skills
Professional Skill Requirements
• Minimum of 1 year working experience
• Proven ability to work independently and as a team member
• Ability to be flexible and work analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Confident and professional
• Strong multi-tasking and time-management skills
• Fluent Business English
• Fluent Dutch
• MS Excel skills


Education
High school or MBO degree is preferred

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

contact

Geenen, Johan van
asmlsollicitatie@nl.randstad.com
0622814171