- 14 augustus 2018
- vacaturenummer: 69465
For Philips we are looking for a Quality Assurance Analyst.
CHALLENGE: Responsible for driving regulatory compliance regarding service record quality, symptom coding these records (call records & service events) and forwarding it through the quality system tools for further investigation by Business Units.
-Review Service Work Orders (SWO), other relevant documented service events and feedback to ensure feedback/complaint process compliance.
-Submit and further process feedback received via toll free number.
-Investigate & evaluate SWO in a prescribed time.
-Correctly code SWO with the aim to provide trending information necessary for product quality monitoring.
-Set Become Aware date for potential safety events
-Ensure the correct translations (from local language into English) of SWO’s requiring further investigations by Business Units.
-Assist and coach Customer Care Centers coordinators, Field Service Engineers and Application Specialist in awareness of potential safety events and accurate documentation of Service events.
Quality & Regulatory related responsibilities: Follow all relevant business and Q&R policies and procedures and when requested participate in reviews and follow-up action.
TEAM: The people you will be working with are responsible for Service Delivery in more than 100 countries in the Markets Central & Eastern Europe, Middle East & Turkey, Africa, India Sub Continent, Nordics, IIG and Latin America. These activities are performed through direct Philips organizations as well as through 200 Distributors and Authorized Service Providers.
To be successful in this role, you need to have:
-Bachelor degree level
-Experienced in LEAN thinking
-Fluent in English, verbal and written
-Fluent in Dutch is a big plus
-Ability to work under pressure, ability to prioritize, accurate
-Comprehensive and working experience in regulated environments (preferred for pharmaceutical & medical environment, ISO 9001, 13485, FDA 820.200 (servicing) and 820.198 (complaint files), and other worldwide regulations- e.g. JPAL, CAMCAS.
OFFER: We offer you the chance to start your career at the best employer of 2017, Philips.
We introduce you to a diversity of people who come from all over the world, who can become friends or just fun colleagues to work with. The job Quality Assurance Analyst is a great position within Philips which will give you a great perspective within an international company. With working via Randstad you have two contacts (Philips and Randstad) who will support you with your questions regarding your career. Salary range €2.900 - €3.300 gross a month.
CONTACT: If you are interested but not ready to apply directly, give us, Sebastiaan or Sophie, a call (040-2606325) so we can discuss the position in full to see if you are our next Quality Assurance Analyst or contingent worker at Philips for a different department. If you know that you are the person that we are looking for than apply via the apply button and send your motivation and resume. Once we receive your application we will screen and inform you if you will be contacted or if you have to wait for another great opportunity
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.