• 40 uur
  • € 16,00 per uur

Customer service medewerker

  • 16 augustus 2018
  • 40 uur
  • € 16,00 per uur


  • 16 augustus 2018
  • vacaturenummer: 66399

• Contributes to the completion of milestones associated with commercial order management and specific projects or activities within the team or department related to commercial supply chain
• Appropriately solves administrative issues
• Ensures optimal internal and external customer satisfaction in line with Amgen’s policies and procedures
• Ensures compliance with SOX & GMP regulations

Order management
• Works with other CS sub teams to ensure set up of pre-order entry tasks is done
• Screens and acts on incoming orders by determining the correct order process, i.e.: standard, specialized, sample, make to order, imlygic
• Provides services, monitoring shipments and pro-actively handles billing and shipping blocks issues
• Prepares export documentation
• Arranges transport if necessary outside default set up
• Sets up special shipping, packaging and/or invoice instructions
• Process STO orders where applicable
• Distribution management
• Timely resolution of drug product issues or transport issues affecting timely and in full shipping to customers
• Takes a proactive approach to identifying breakdowns in service or systems, information flows and processes
• Correct shipping documentation and timely handover to relevant departments and/or suppliers

• Ensures knowledge of GMP/GDP and job related training is up to date, including various applicable controlled documents
• Provides departmental support upon request
• Identifies & initiates process improvements

• Works under general direction, seeks assistance as needed
• Finds applicable alternatives in line with regulations and processes
• Relates day-to-day work to business priorities
• Applies broad-based research, information and analytical skills to factual info
• Recommends administrative/technical changes to satisfy customer needs

• Timely processing of commercial orders according to customer instructions and business requirements on a daily basis
• Timely resolution of issues affecting on time, in full delivery to customers
• Correct shipping documentation
• Identify & initiate process improvements

The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or the equivalent.

Minimum Requirements
• MBO 3 or higher
• Knowledge and experience of a range of administrative tasks
• Familiarity with terminology of area supported
• Ability to shift between tasks in a dynamic environment and work within diverse, international group of people
• Experience in working with automated systems (computer based business systems) like MS-Office tools
• Basic communication skills
• Fluency in German and English, both in oral and written communication
• High quality standards with regards to work

Preferred Requirements
• Experience in similar of related disciplinary and/or international environment
• Computer skills and ERP experience
• Experience with order related issue handling in a Supply Chain environment
• Problem solving skills
• Some experience following standard processes and procedures
• Ability to set priorities and timely escalation

• Ability to prioritize within general guidelines and meet deadlines, stress resistant
• Task focused, attention to deta

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Melany Tazelaar