Customer Support and Order Management German and English

Do you want to work at an international, technical, company in Eindhoven with a great atmosphere? Do you speak fluent German ánd English! Than we are looking for you!

• Intermediate vocational degree/MBO working level
• Fluent in English and German, both in spoken word and in writing
• Good knowledge of MS Word, Excel, and Outlook
• Good communication skills and attention to details

As a Customer Support Agent, you are responsible for the processing and logistics flow of the total order flow process and for customer satisfaction within the Fluke Order Management Team.

Your tasks:

No day in the life of a Customer Support Agent at Fluke is the same. You will be handling a variety of tasks while putting into practice your communication and problem-solving skills to assist customers with queries. By consistently providing a high level of service, you will build positive relationships with customers and ensure loyalty and satisfaction.

• process orders and complaints by taking appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages, and claims.
• supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping, and invoicing.
• inform the channel partners about prices, delivery times, the content of the order, and any other commercial information by phone, email, and online.
• process quotes based on sales or channel partner input.
• responsible for continuous improvement of customer satisfaction

Fluke is a world leader in the manufacture, distribution and service of electronic test tools and software. The brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality.

They offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. You will be part of a vibrant, multicultural team that consists of +/-8 Customer Support Specialists.

And besides working in this great company, they also offer you:

Working at Fluke gives you access to a great career development!

• a direct contract at Fluke;
• A monthly salary of €2400,- to €2800,-;
• a workweek from monday till friday starting between 8:00 and 9:00 and finishing between 16:00-17:00;
• a bonus in the form of a thirteenth month;
• 8% holiday allowance;
• travel allowance of €0,21 per km.

Do you think you are the person we are looking for? Then we would love to hear from you, and who knows, you might soon start working in this nice position at Fluke!

Inge, Quint, Aaron & Tim

intercedent

Any questions? don't hesitate to ask!

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