• 09 maart 2023
  • vacaturenummer: 581681

Do you speak one of the nordic languages at a near native level and your command of English is excellent?
Then I might just have the right vacancy for you!

Monthly gross salary between 2600-2900 E

1 year contract with Randstad

International and Multicultural atmosphere

Nordic Speaking Customer Service representative

Amsterdam based office/ hybrid way of working

Do you have a positive outlook on dealing with customers and strive to provide outstanding customer service? If you see yourself in the next points as well, you might be the perfect candidate!

  • Fluency in a Nordic language plus English
  • System tool agility eg. Customer Relationship Management (CRM) platforms, SFDC, ERP (SAP advantageous), Windows Office Suit
  • Experience in a Customer Facing role
  • Knowledge of the customer order management cycle and supply chain processes is a plus!

As a customer relation specialist, you are responsible for the execution of the SLS customer relations process according to the internal policies and practices. In this position, you manage and process customers’ orders and quotes and provide information about products, services, and order status. Proceed with improvement initiatives, challenge processes, and seek new opportunities to increase customer relations efficiently.

  • Attend to customers' inquiries via all media, according to SLS agreement;
  • Proactively look for solutions to customer issues;
  • Record details of inquiries, comments, and complaints using the quality management system
  • Communicate and coordinate solutions with internal stakeholders

Our client is a well-known multinational pharmaceutical company who develops advancements in healthcare, life science, and performance materials.

  • An international, motivated and fun team to work with;
  • A challenging and rewarding role in a valuable industry;
  • An accessible office in the south east of Amsterdam.

Intrigued? Then apply via the application button! We are eager to meet YOU!

Randstad Multilingual | English| Nordic | Amsterdam | Customer service

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