• 29 april 2022
  • vacaturenummer: 529986

For our growing Traffic/WFM team at Mercedes-Benz we are looking for a Junior Adherence Specialist. A 'traffic officer' who will make sure planning meets up to the goals that are set in every department. You will be responsible for the ever rotating traffic patterns and have the individual control to steer the departments you are responsible for.
Within this role you will have the chance to develop your traffic knowledge and all other WFM related aspects.

Good primary and secondary conditions

Chance to grow in the WFM role

Mercedes-Benz contract

Maastricht - the most charming city of the South

Enthusiastic, fun and proactive team

We help you to the next step

As an adherence specialist you will be responsible to keep a close eye on what is actually happening in every department. When seeing discrepancies you will be responsible for providing this info and feedback to the managers of the department.
Handling the morning emails regarding, no shows, illness, absences will also be part of your daily tasks.

  • Experience in a traffic/WFM role is useful
  • Strong communication skills
  • Eager to learn- multitasker
  • Stress resistant
  • Pro active approach

Mercedes-Benz offers you the chance to grow in your function. Your team will help you develop your traffic control knowledge, all aspects of the WFM cycle and you will learn about work processes, WFM steering software, reports etc. (Genesys WFM, Genesys Voice, Cognos, Salesforce).
You will join a very open team. They expect you to express your views and insights on the job and be able to stand strong when giving feedback to the departments.

  • Responsible for traffic control
  • Steer where needed
  • Ensure the correct operational capacity available and take on the responsibility to escalate in case of an emergency-
  • Proactive approach and a drive to process improvement- Hand on mentality

The WFM team is a very enthusiastic and proactive Team. The team will commit to making sure you are confident enough to fulfill your role. They all have a winner mentality and are eager to deliver results. We dare to speak out in order for our processes to get even better.
What's more important is that a team also feels like a team. Therefore we also enjoy spending time together outside of work. Work hard - play harder.

The Mercedes-Benz CAC is situated in the heart of Europe - the most charming city in the south of The Netherlands. Due to its location, Maastricht is a multinational and vibrant community where you can easily feel at home.

Did we get you excited? Please apply to this vacancy with a recent CV so we can give you a call for more information.

Bob & Isabelle

Senior Accountspecialist

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