• 28 september 2021
  • vacaturenummer: 490542

Is building a professional relationship in customer care what you find important? Do you want to provide excellent service and find the best solution for our customers?

As a Customer Care Specialist you are responsible for all (prospective) customers. You handle inquiries and complaints correctly by phone and/or e-mail for the entire range of Mercedes Benz vehicles. You will also be responsible for technical- and product issues.

In your role as Customer Care Specialist you are the most important link between Mercedes and their customer.

Contract with Mercedes

Attractive Salary + Company result oriented bonus

Tailor made development plan

Great secondary conditions

200 holiday hours

Paid trainings @ this impressive company

Perfect Customer Service is what you strive for. You help our customers in French and have good knowledge of English. You have your eyes on a positive solution for our clients and you have no difficulty remaining calm during this process.

For this position you will start on the 1st of November. First you will start with 3 weeks of training and after that a buddy will get assigned to you.

  • You are native or near native French with a fluency in English
  • You have good communication skills and you are customer oriented
  • Good written & verbal skills

You will be the most important point of contact for our Mercedes customers. With your love for our brand you will act as a good brand ambassador.

  • Help our customers on the phone and by e-mail
  • Troubleshoot
  • Follow up on your cases
  • Be open minded

You will be working in the heart of the beautiful city of Maastricht. Meanwhile you will get acquainted with colleagues from all over the world in this amazing company.

  • Dynamic
  • Multilingual
  • Fun

Did we get you excited? Please apply to this vacancy with a recent CV so we can give you a call for more information.

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