For a logistic company we are looking for an Customer service & order management representative who like to support the account manager and sales manager with accurate en timely administrative work.
So are you in possession of; strong skills to communicate effectively with internal and external customers? Then read on!
- 37.5 hours a week
- Safe learning and working environment
- International company
- You have contact with people all over the world
In this stressful environment you are able to work within the team to ensure all tasks are completed. With your work experience in an international customer service environment you will start working within this challenging position.
- Familiar with following policies and procedures
- Shipping education (Cargadoor 1 and 2)
- Knowledge of shipping INCO-terms
- Excellent Dutch and advanced English knowledge (written and verbal)
- Excellent knowledge of Microsoft Office
Follow up of all demurrage & detention charges for both import and export. Ensure long stays are followed up with departments and customers.
- In charge of the timely and accurate processing of all overdue shipments as per HO instructions
- Advise Transhipment department incurred DDSM-charges
- Preparing weekly overdue list and inform/discuss with management
- All tasks related to the billing & monitoring of DDSM (Demurrage, detention storage, monitoring)-charges. (Import & Export and Shared Service Center)
- Compliance with the Customer Care Charter
You will work for a major player in container shipping. Thanks to their global expertise in maritime and logistics, the organization offers its customers a seamless shipping experience. Combining efficiency, reliability and a global network of experts and agencies, the organization offers unique freight solutions to customers' business needs.
- Focuses on personal development
- The extensive European network and transport solutions cover all your logistics needs.
Ben je op zoek naar een afwisselende baan waarbij geen dag hetzelfde is, denk je in oplossingen in plaats van problemen en werk je graag in teamverband, reageer dan snel want je kan maandag al aan de slag!