• 40 uur
  • HBO
  • € 1900 - € 2100 per maand

German Customer service - Guest experience

  • 18 juni 2018
  • 40 uur
  • HBO
  • € 1900 - € 2100 per maand


  • 18 juni 2018
  • vacaturenummer: 48968

We are currently looking for an enthusiastic and driven German speaking candidate who has an affinity with the hotel industry or customer service positions.

Our client is Europe Hotels Private Collection which is a rapidly-growing independent hotel management company based in Amsterdam. Their collection includes a contemporary design-led lifestyle brand with hotels in Amsterdam, Berlin, Hamburg, Ibiza, etc. Each of their properties are designed to not only meet the needs of the modern traveller, but also to nurture and inspire the communities where they operate. This mentality and culture runs through the way they work which makes the working environment very enjoyable and friendly.

The offer:
For the first 3 months you will receive a contract via Randstad and after this period a direct contract with the company, with a salary indication of 1900-2100 gross per month, based on 40hrs/week. You can expect to be working one weekend/month. Excellent working environment, training and development programs which give many opportunities for personal growth within the company. This is a great opportunity to work within a well-known quality hotel management company, with properties in highly desired locations.

The tasks:
As a reservation agent, you will be responsible for processing all individual and group bookings for the hotels. You will ensure that all requirements of our clients are met and actively seek to up-sell the services and facilities at the individual hotels. You are also responsible for the correct and timely processing of options, special requests and modifying existing reservations. Answering the telephone, communicating by email and reporting is part of the job. You will be responsible for all reservations for the German hotels (e.g. Berlin, Hamburg and Dusseldorf), but located in our office in vibrant Amsterdam.

The requirements:
• MBO level
• 1-2 years of relevant commercial experience;
• German and English needs to be spoken and written fluently; Dutch is a plus;
• Knowledge of OPERA PMS is a plus;
• Commercial skills;
• Attention to details, flexible and customer oriented;
• Problem solving mentality, creative ideas and not afraid to take initiatives

• A variety of fun events & actions for the employees
• A discount to the hotels for you, your relatives and friends as well
• Travel expenses will be compensated
• You will have delicious lunches at the office every day with a symbolic contribution from your side.

Interested? Don’t miss the chance to apply to this great job opportunity!

Please send us your English CV together with a motivation letter.
We are looking forward to receiving your applications!

Please note that we will not respond upon your application if you don’t meet the above-mentioned requirements.

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.


Randstad Multilingual Recruitment