Dear German-speaking candidates, we are looking for you!
For one of our clients, we are looking for a customer service team leader who loves to support their team and provide excellent quality of service when it comes to resolving any queries and building strong relationships!
- An attractive salary and many benefits
- A direct contract from 6 to 12 months
- The possibility to grow in diverse fields
- A mixture of home and office work
- 37.50 hours per week. Monday - Friday
Customer service is the first contact point for the company and your role as a team leader is to motivate and support your team.
We're looking for someone who has the following qualities:
- Near-native in spoken and written German and English;
- Previous experience as a team leader/supervisor;
- Positive and engaging communication skills;
- Able to demonstrate leadership management;
- Problem-solving skills to take the initiative and ownership.
As a customer service team leader, you're in charge of leading, coaching, and supporting your team. Here are some examples of other tasks you will be in charge of:
- Resolve complex customer queries and complete follow-up actions;
- At peak times, take calls and handle customer inquiries;
- Collaborate with colleagues of other departments;
- Develop product and process knowledge to continue providing excellent customer service;
- Be a proud ambassaord of the brand to customers and colleagues.
Our client is a pioneer in nutritional science where they combine science and nature to provide the best quality products possible.
- A multicultural environment;
- An open-minded and supportive team;
- A rewarding salary packages;
- A pension scheme, life assurance, diverse discounts and vouchers;
- The possibility to learn and grow.
Do you see yourself in the German-speaking customer service team leader profile described above? Then let us know because we have a job for you!
Apply with your English CV below. Our Multilingual team can't wait to meet you!
Randstad Multilingual Recruitment | English | German | Customer Service Manager | Amsterdam