• 14 september 2021
  • vacaturenummer: 481195

Dear German-speaking candidates, we are looking for you!

For one of our clients, we are looking for a customer service team leader who loves to support their team and provide excellent quality of service when it comes to resolving any queries and building strong relationships!

An attractive salary and many benefits

A direct contract from 6 to 12 months

The possibility to grow in diverse fields

A mixture of home and office work

35.25 hours per week, 2 days ON, 2 days OFF.

Customer service is the first contact point for the company and your role as a team leader is to motivate and support your team.
We're looking for someone who has the following qualities:

  • Near-native in spoken and written German and English;
  • Previous experience as a team leader/supervisor;
  • Positive and engaging communication skills;
  • Able to demonstrate leadership management;
  • Problem-solving skills to take the initiative and ownership.

As a customer service team leader, you're in charge of leading, coaching, and supporting your team. Here are some examples of other tasks you will be in charge of:

  • Resolve complex customer queries and complete follow-up actions;
  • At peak times, take calls and handle customer inquiries;
  • Collaborate with colleagues of other departments;
  • Develop product and process knowledge to continue providing excellent customer service;
  • Be a proud ambassaord of the brand to customers and colleagues.

Our client is a pioneer in nutritional science where they combine science and nature to provide the best quality products possible.
They offer:

  • A multicultural environment;
  • An open-minded and supportive team;
  • A rewarding salary packages;
  • A pension scheme, life assurance,  diverse discounts and vouchers;
  • The possibility to learn and grow.

Do you see yourself in the German-speaking customer service team leader profile described above? Then let us know because we have a job for you!
Apply with your English CV below. Our Multilingual team can't wait to meet you!

Randstad Multilingual Recruitment | English | German | Customer Service Manager | Amsterdam

Yann Charron

Recruiter

Questions about this vacancy or position? Don't hesitate to contact our Multilingual team!

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