For a scientific publisher we are looking for a two new team members for the license invoicing department. Are you someone who can work accurate and have an eye for detail? Read further, because maybe we are looking for you. It is a position for a longer period.
- 28 juli 2021
- vacaturenummer: 476262
€ 2600,- based on 36 hours a week
Temporary, with a possibility for a longer period
An international scientific publisher
A full time job (36 hours a week)
You will work from home
You like to work together with colleques from other departments. Together you are responsible for a good customer satisfaction. You are detail oriented and you work accurate. If a customer comes with a problem or question, you will solve the problem. You need to have:
- Experience with a (SAP) ERP and/or CRM system
- Good understanding of commercial processes
- A HBO or WO degree
- An excellent level of English language
To get access to the scientific articles, this organization sells various licenses/contracts to their customers. You will work in the invoicing team, where these sold online services are invoiced. You ensure that the contracts and invoices match each other. You work a lot with the sales team to ensure that the agreed agreements are actually invoiced. In addition, you ensure that the renewed contracts are processed, so that the customers have access to the online products again. The role as invoicing employee is an important role in the company and has a direct impact on customer satisfaction. Here are the most common tasks:
- Process all Consortium and Special Customer Invoices in line with the legal contract
- You be the point of contact for internal stakeholders
- Provide feedback to improve sales and support workflows (in systems)
- Monitor and improve performance on key indicators
- Active participation in stakeholder and team meetings aimed at continuous of customer satisfaction
This organization is one of the biggest research, educational and professional publishers. The company has almost 13.000 staff members in over 50 countries. Every day, around the world, their imprints, books, journals en resources reach millions of people.
Are you interested in this position? You can apply with a motivation letter via the button "solliciteren". I'm looking forward to seeing your application.
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