• 10 september 2021
  • vacaturenummer: 469534

Are you looking for your next challenge in the area of customer service, and do you speak English as well as German or French fluently? Then keep reading, because we have a great vacancy for you!

Since 2016 every truck driver who passes the Belgium border is obligated to pay toll. In your job as a customer service representative you will support (by phone, chat and email) truck drivers with all the activities regarding the toll, such as the registration of vehicle papers, ordering the measurement device (OBU) located in their truck, as well as the payment of the toll itself.

€10,- gross an hour

A job with a lot of (international) colleagues

50% allowance before 7.00u after 22.00u& on Sunday

Payed 2 week-training

Do you want to provide the best customer service and are you determinant? Are you ready to take on a challenge and do this in combination with a foreign language?

  • You are customer oriented
  • A good listener and respond to the needs of each client
  • You need to be able to speak English at native or near native level in combination with German or French
  • Your role in this position has a very visible impact to ensure a happy customer

You will be the first point of contact for the transport companies as the truck drivers (national and international). Conversations will be short but effective. The opening hours for the project are 24/7. This means that you also can be scheduled during evenings, nights and weekends. In the beginning you will not be scheduled for nightshifts, only the more experienced agents. After a while you will, with an average of once or twice per month.

  • You will answer question about orders or deliveries for the 'on board unit'
  • You will answer questions about the payments or error messages on the 'on board unit'
  • You will check if the papers of the truck are correct

You will work in the customer service center at Majorel Maastricht. There is a 2 week full time training at the office. After the training period, you should be able to work from home.

  • Top employer in the Maastricht region
  • Informal, but professional atmosphere
  • Personal coaching and development

The project is open 24/7. That means you will work morning, day and night shifts (+/- 4 a month). You are available for a minimum of 30 hours and a maximum of 40 hours. The first two weeks of the training are from Monday till Friday, and they need to be followed full time.

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