• EINDHOVEN
  • 40 uur
  • HBO
  • € 2400 - € 2800 per maand
solliciteren

Contact Center Advisor


  • 17 april 2018
  • EINDHOVEN
  • 40 uur
  • HBO
  • € 2400 - € 2800 per maand

functieomschrijving

  • 17 april 2018
  • vacaturenummer: 46807

JOB DESCRIPTION: Philips People Services (PPS) is the organization delivering common HR administrative & payroll services to Philips employees, managers and HR business partners, according to world class standards, in line with business requirements, leveraging PPS Centers and cooperating with external partners; thus, leading to increased customer satisfaction and lower cost.

We are a team of HR professionals delivering HR services to Philips employees and managers at all stages of the career cycle. PPS delivers cost-effective people services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.

YOUR CHALLENGE: Philips challenges you to use your communication skills to help colleagues from the Netherlands with HR related questions. You will be the contact point for General Management, HR managers and Employees.

It is a great opportunity to develop a career in the world’s leading company. There is no better feeling than seeing faces of your friends, when you tell them that you work at Phillips. A lot of exciting and challenging work in a dynamic team is waiting for you.

TASKS:
-Ensure that incoming enquiries to our PPS Center are answered in a professional and efficient manner (e.g. via e-mail, telephone, or chat)
-Gather all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the case management system
-Adequate understanding, interpreting and managing incoming enquiries to the PPS Contact Center
-Provide support to employees, line managers and HR Business Partners to enable them to effectively use the HR Portal and other relevant on-line tools for completing transactions
-Provide proper feedback to the customer if problem is referred
-Contribute to continuous improvement activities in the PPS Center through identification of recurring employee/line manager/HRBP issues to simplify and enhance policies, processes and technologies
-Provide support during the implementation of new initiatives, programs, policies, and services by acting as an employee’s first line of contact

PROFILE:
-Graduate with Bachelor or equivalent degree
-Fluent knowledge of Dutch language is a must (both orally and in writing)
-Fluent knowledge of English is a must (both orally and in writing)
-Progressive work experience in a Customer Service environment will be an asset
-Understanding of HR processes is an additional asset
-Ability to multi-task and good time management skills
-Demonstrated effectiveness when dealing with demanding customers
-Personal integrity when handling confidential information
-Highly developed interpersonal skills and analytical thinking skills
-Ability to understand and interpret incoming enquiries to the PPS Center
-Computer literate; experience of Case Management tools and HR IT systems is an additional asset

If you are interested but not ready to apply directly, give us, Sebastiaan or Sophie, a call (040-2606325) so we can discuss the position in full to see if you are our next Contact Center Advisor or contingent worker at Philips for a different department.
If you know that you are the person that we are looking for than apply via the apply button and send your motivation and resume. Once we receive your application we will screen and inform you if you will be contacted or if you have to wait for another great opportunity.

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

contact

Sophie & Sebastiaan
philipsaccount.eindhoven@nl.randstad.com
040-2606325