• 27 september 2021
  • vacaturenummer: 455779

Are you ready to start your new job in October as a customer service agent for albelli? Please read further and apply!! The Swedish customer service department at albelli is hiring a new employee for their international team! You will start working from home, provided with all supplies and equipment by albelli. When possible again in the future, you will work from the office in Ypenburg, next to The Hague. In this job, you answer all kinds of questions from customers regarding their personalised photo products.

Salary of 12,77 per hour

Work as you wish between 16 and 40 hours

Customer care in an international team

You are always trying to give the customer the best experience you can! You go above and beyond to satisfy the customer and will make sure the customer will be back for another order! The main language at albelli is English but your phone calls and emails will be in Swedish.

  • Someone with a higher education and/or thinking level;
  • You can speak and write Swedish at a native level and you are fluent in English;
  • Ready to start as soon as possible;
  • Minimum availability of 20 hours per week;
  • Able to work in the evenings until 8PM sometimes;
  • Some experience with customer contact (personal or by phone).

The customer care department is one of the most important departments within albelli. It’s the place where we provide service for 5 days a week to our customers and where we are committed to delivering the best customer experience, anytime and anywhere!

As a Customer Care Expert you will answer customer questions about our products, their orders and deliveries. Besides answering questions you will also give some advice about our products and services so our customers can create the best photo experience ever!
You will be the point of contact for our customers by mail, chat and phone. You are 100% customer focused and you are driven by customer satisfaction.

  • Answering questions about products, orders and deliveries;
  • Advising about the products and services;
  • Phone, mail and chat contact with customers.

Albelli is a fast growing, international e-commerce company in The Hague. They make a variety of products where you can print a photo on: mugs, calendars, photo books, you name it!

You will be a part of an international team of customer care experts in which everybody is highly motivated and result-driven. In total we have between 50 and 70 customer care experts providing the best service to albelli customers. These are a variety of customers from The Netherlands, Belgium, France, Germany, Sweden and the United Kingdom.

  • Growing and dynamic work environment;
  • International team;
  • Working from home;
  • A good, comprehensive full-time training.

Watch the video below to take a look at your new employer.

Is this job exactly what you are looking for? An interesting job, a great team, and being a part of eternalizing memories for customers? Don't wait and apply for this job! If you have any questions about the job you can always give us a call or send us an email.

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