For SABIC's European Customer Service Center located in Bergen op Zoom, we are looking for an autonomous 'Customer Service Specialist'
- 12 januari 2021
- vacaturenummer: 452694
2873,00 per month
Bergen op Zoom
Temporary - Maternity leave
- Economic Bachelor degree or equivalent
- Great English language skills, any additional language is a big plus
- Skillful in Microsoft Office especially Excel
- SAP experience is a major plus
- Excelling social & communication skills
You'll manage the 'Order to Delivery'-process by helping customers with inquiries related to orders, deliveries, invoicing, claims, e-business services and more. You'll have external customer contact about logistics such as delivery times, delivery options, the status of the orders, etc. You'll also have a lot of internal contact with the various departments to further process this.
- Ensure timely resolution on customer issues.
- 'Own' the customer, and pro-actively provide support in service and logistics.
- Participate in projects optimizing CS processes and drive teams metrics that are directly linked to customer satisfaction.
- Maintain daily contact with our sales organization and intimate co-operation with various departments in our headquarters in Bergen op Zoom. Also with our logistics organizations and partners around Europe,
You're going to work at an internationally oriented company within a culturally divers and motivated team.
If you recognize yourself in the above profile, then we look forward to receiving your resume and motivational letter!