For SABIC's European Customer Service Center located in Bergen op Zoom, we are looking for an autonomous 'Customer Service Specialist'

• Economic Bachelor degree or equivalent
• Great English language skills, any additional language is a big plus
• Skillful in Microsoft Office especially Excel
• SAP experience is a major plus
• Excelling social & communication skills

You'll manage the 'Order to Delivery'-process by helping customers with inquiries related to orders, deliveries, invoicing, claims, e-business services and more. You'll have external customer contact about logistics such as delivery times, delivery options, the status of the orders, etc. You'll also have a lot of internal contact with the various departments to further process this.

• Ensure timely resolution on customer issues.
• 'Own' the customer, and pro-actively provide support in service and logistics.
• Participate in projects optimizing CS processes and drive teams metrics that are directly linked to customer satisfaction.
• Maintain daily contact with our sales organization and intimate co-operation with various departments in our headquarters in Bergen op Zoom.  Also with our logistics organizations and partners around Europe,

You're going to work at an internationally oriented company within a culturally divers and motivated team.

If you recognize yourself in the above profile, then we look forward to receiving your resume and motivational letter!

Elvis Assunçao

Senior Intercedent

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